Gabriel Dangi Mlunga
Windhoek
Summary
Experienced professional with 24 years of comprehensive regional management background in the retail industry. Strong emphasis on fostering team collaboration and consistently achieving results. Adaptable and dependable in dynamic environments, always ready to meet changing needs. Demonstrated expertise in strategic planning, operational efficiency, and effective stakeholder communication. Highly motivated and prepared to drive impactful results for the organization.
Overview
22
22
years of professional experience
Work History
Regional Manager
Wormannbrock
01.2013 - 01.2025
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Established and maintained operational standards for 12 locations.
Senior Store Manager
Total Sport
01.2012 - 01.2013
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Initiated community outreach programs to foster positive relationships with local organizations, ultimately increasing brand visibility and generating goodwill among potential customers.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
Senior Store Manager
Sport Scene
01.2011 - 01.2012
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
Assistant Store Manager
Cape Union mart
01.2003 - 01.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Shipena Secondary School
Windhoek, KH11.2000
Skills
- Proficient in Microsoft Word 2007
- PowerPoint Proficiency
- Microsoft Excel Proficiency
- Proficient in Computer Applications
- Proficient in English Communication
- Strong Customer Service Skills
- Dedicated Professional
- Organized and Dependable
- Accountable Team Member
- Operations
- Store maintenance
- Customer experience
- Staff training and development
Identification Type: National Identification No
80091610524
Personal Information
- Date of Birth: 09/16/80
- Nationality: Namibian
- Marital Status: Single
Additional Information
Driving License: BE
Timeline
Regional Manager
Wormannbrock
01.2013 - 01.2025
Senior Store Manager
Total Sport
01.2012 - 01.2013
Senior Store Manager
Sport Scene
01.2011 - 01.2012
Assistant Store Manager
Cape Union mart
01.2003 - 01.2011
High School Diploma -
Shipena Secondary School
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