Frieda Mekondjo Hango
Rundu, Kavango East
Summary
Experienced and self confident administrator and sales personnel that focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Mangalangandja Trading Enterprises cc
Rundu
03.2020 - 12.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Checked sales floor to verify availability of properly merchandised inventory for sale.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Do daily banking
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored stock levels for reorders, client requests and maximum profitability.
- Supervise all administration duties at the branch
Head of Administration
Maharero Group Investment cc
Ongwediva
03.2016 - 08.2019
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customers accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Prepared accounting transactions and documents and updated procedures for management.
- Verified transaction information, scheduled and prepared disbursements and obtained payment authorizations to properly pay invoices.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Organized and maintained documents, files and records.
- Keyed in customer contacts and delivery dates to update details in company databases.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Education
Advance Diploma - Diploma in Finance Management
International University of Management
Ongwediva, Namibia09.2014
High School Diploma -
Mweshipandeka High School
Ongwediva, Namibia11.2002
Skills
- Sales team oversight
- Shrinkage control
- Report writing and budgeting
- Analyzing data
- Task delegation
- Data analysis and reporting
- Issue and conflict resolution
Languages
Afrikaans
Intermediate
B1
English
Proficient
C2
Timeline
Sales Supervisor
Mangalangandja Trading Enterprises cc
03.2020 - 12.2021
Head of Administration
Maharero Group Investment cc
03.2016 - 08.2019
Advance Diploma - Diploma in Finance Management
International University of Management
High School Diploma -
Mweshipandeka High School
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