Franziska Tjihuno
Windhoek
Summary
Dynamic professional with a proven track record at Namibia Experience, enhancing operations and exceeding business objectives. Skilled in travel coordination and interpersonal communication, I excel in optimizing workflows and team leadership. Demonstrated expertise in administrative support and efficiency improvement, ready to bring a positive and professional impact to your team.
Overview
6
6
years of professional experience
Work History
Operations Assistant Manager & Tour Consultant
Namibia Experience
Windhoek
06.2024 - Current
• Improvement of day to day operations
• Facilitate the achievement of business plan objectives
• Capture operational data
• Allocating tours to professional and competent tour guides
• Task coordination with the tour guides
• Preparation of tours, tour budgets, briefings
• Tour Reconciliation and post tour administration
• Meeting international clients for pre-departure tour briefings
• Creating accurate post tour statements and itemised bills
• Supervising the maintenance of 4x4 vehicles
• 24/7 availability as emergency standby
• Assisting with VAT and/or tax audits at NamRA
Receptionist & Office Assistant
Pack Safari cc
Windhoek
06.2019 - Current
- PABX and Telephone Services
- All Reception Services
- Message Recording and Relaying Services
- Telephonic Query Resolution
- Reception Housekeeping Maintenance
- Administration duties
Education
Bachelor of Public Management - Faculty of Commerce, Human Sciences And Education
Nust
Namibia02-2022
Skills
- Communication Skills
- Interpersonal Skills
- File Management
- Travel Coordination
- Meeting Preparation
- Events planning & organising
- Positive and Professional
- Reception Desk Management
- Scheduling
- Mail Handling
- Multi-Line Phone System
- Recordkeeping
- Attention to detail
- Workflow optimization
- Professional and friendly
- Document preparation
- Administrative support
- Efficiency improvement
- MS office
- Inventory management
- Office supply management
- Delegating work
References
Ms Hilma Uushona, Consultant, Pack Safari, +264 81 3933357
Languages
- English, Proficient (C2)
- Afrikaans, Proficient (C2)
- Otjiherero, Proficient (C2)
Timeline
Operations Assistant Manager & Tour Consultant
Namibia Experience
06.2024 - Current
Receptionist & Office Assistant
Pack Safari cc
06.2019 - Current
Bachelor of Public Management - Faculty of Commerce, Human Sciences And Education
Nust