Frans Engelbrecht
Otjiwarongo,OD
Summary
Dynamic professional with a proven track record at CYMOT, excelling in roles from Product Ambassador to Area Sales Representative. Leveraged exceptional communication and inventory control to surpass sales targets and enhance brand presence. Adept at fostering team collaboration and building strong customer relationships, consistently achieving significant revenue growth.
Overview
33
33
years of professional experience
Work History
Mining & Industrial Specialist
CYMOT
02.2014 - Current
- Directed teamwork across various departments for timely and cost-effective project delivery.
- Implemented ongoing improvement initiatives to elevate product excellence.
- Organized workshops that enhanced employee performance.
- Balanced customer requirements with available resources.
- Established strong relationships with suppliers for improved procurement strategies and cost-effective sourcing options.
- Evaluated emerging technologies for potential implementation in the industrial setting, driving innovation and growth opportunities.
- Created and introduced training plans for incoming staff.
- Created detailed job descriptions.
- Worked alongside global business leader to deploy new training strategies.
- Collaborated with departmental managers to identify staffing requirements.
- Improved workplace safety by conducting regular audits, identifying hazards, and implementing corrective actions.
- Implemented cost-saving measures by identifying inefficiencies in operations and recommending appropriate solutions.
- Championed change management initiatives to foster a culture of adaptability throughout the organization''s operations team members.
- Reduced equipment downtime by developing and implementing a preventive maintenance program.
- Conducted comprehensive market research for informed decision-making on new product development opportunities.
- Optimized supply chain management with strategic vendor partnerships and effective inventory control measures.
Product Ambassador - HELLA/Masterlock/Milwaukee
CYMOT
02.2014 - Current
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Maintained detailed records of customer interactions, following up as needed to ensure satisfaction or address concerns proactively.
- Showcased adaptability by tailoring presentations to various audiences, from novices to industry experts, while maintaining a consistent brand message.
- Consistently met or exceeded sales targets by effectively communicating key product features and benefits to customers.
- Enhanced customer experience with personalized product recommendations based on individual needs.
- Managed inventory levels efficiently, ensuring adequate stock was available for promotional events without excess waste or shortages.
- Continuously reviewed sales information to uncover success indicators or improvement needs by specific areas.
- Collaborated with marketing team to refine messaging and improve overall brand presence in the market.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Provided exceptional customer service to drive satisfaction.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Utilized social media platforms to connect with customers, share product updates, and gather valuable feedback for improvement.
Area Sales Representative
CYMOT
05.2009 - 02.2014
- Ensured mutually beneficial agreements for all parties.
- Secured top sales performance, significantly enhancing team earnings.
- Analyzed customer needs to drive sales efforts.
- Provided insights on successful sales techniques to new hires.
- Coordinated product demonstrations for potential clients, highlighting key benefits.
- Achieved outstanding revenue growth in assigned area.
- Collaborated with sales team members on larger accounts.
- Enhanced customer relationships through prompt issue resolution.
- Addressed customer complaints promptly while sustaining professionalism.
- Enhanced sales efficiency through CRM software implementation.
- Represented company at industry events to establish brand presence.
- Worked closely with the finance department to ensure timely payment processing from customers while minimizing delinquencies.
- Established and sustained strong client connections to boost sales.
- Delivered superior support, enhancing client experiences.
- Established strong ties with customers and the local community for continuous growth.
- Consistently reached established sales benchmarks.
- Recommended changes based on insights from customer interactions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
Sales Representative
WURTH SA
03.2007 - 04.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Created new revenue streams through upselling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Boosted sales by focusing on key potential clients.
Operations Manager
Namibia Motors
03.2005 - 02.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
Parts Manager
Auto Delta
11.1999 - 02.2005
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Partnered with managers to implement operational enhancements for paperwork processing.
Sales Representative
PRO Products
08.1999 - 10.1999
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Created new revenue streams through upselling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Boosted sales by focusing on key potential clients.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Branch Manager
GABUS Garage/Truck Shop
02.1997 - 07.1999
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Salesman
Capricorn Radios
11.1995 - 01.1997
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Buyer
Namibia Auto Repairs
02.1994 - 10.1995
- Conducted negotiations with suppliers for favorable payment terms, improving cash flow management.
- Implemented regular reporting systems to track buying performance, identifying areas for improvement.
- Developed strong working relationships with vendors, leading to exclusive deals and early access to new products.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
Merchandiser / Storeman
A. Wutow Trading
12.1991 - 01.1994
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Education
Career And Technical Education
Walvis Bay High School
Business Development Program
University of Stellebosch Bussiness School
Unversity Of Stellenbosch, South Africa.Project Management, Level NQF8.
University of Stellenbosch Business School
University Of Stellenbosch, South AfricaSkills
- Team player attitude
- Target market identification
- Effective networking
- Exceptional communication
- Brand awareness building
- Customer service
- Staff training
- Inventory control
- Operational excellence
- Quality management systems
- Operations management
- Demand forecasting
- Procurement strategies
- Logistics management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved HELLA Footprint and Brand awareness by completing Lighting Designs with accuracy and efficiency at B2 Gold Namibia, QKR Gold Mine, Swakop Uranium. NAMDEB etc.
- Achieved Masterlock Footprint and Brand awareness by completing site intergation with accuracy and efficiency at DUNDEE Precious Metal, Tsumeb Namibia.
- Achieved Milwaukee Brand awareness through effectively helping with product demonstrations on a national base on various we operate at.
- Supervised team of 6 staff members.
Timeline
Mining & Industrial Specialist
CYMOT
02.2014 - Current
Product Ambassador - HELLA/Masterlock/Milwaukee
CYMOT
02.2014 - Current
Area Sales Representative
CYMOT
05.2009 - 02.2014
Sales Representative
WURTH SA
03.2007 - 04.2009
Operations Manager
Namibia Motors
03.2005 - 02.2007
Parts Manager
Auto Delta
11.1999 - 02.2005
Sales Representative
PRO Products
08.1999 - 10.1999
Branch Manager
GABUS Garage/Truck Shop
02.1997 - 07.1999
Salesman
Capricorn Radios
11.1995 - 01.1997
Buyer
Namibia Auto Repairs
02.1994 - 10.1995
Merchandiser / Storeman
A. Wutow Trading
12.1991 - 01.1994
Career And Technical Education
Walvis Bay High School
Business Development Program
University of Stellebosch Bussiness School
Project Management, Level NQF8.
University of Stellenbosch Business School
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