Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
CustomerServiceRepresentative

Francois Briedenhann

Information Security And Network Security Specialist
Windhoek

Summary

Information security professional with 16 years of progressive experience in the information technology industry. Specialist with passion for aligning security architecture plans and processes with security standards and business goals.


Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Equip employees to independently handle daily functions and meet customer needs.


Dedicated professional with 5 years of experience developing and implementing security solutions in fast-paced environments.

Extensive experience maintaining security for Managed Service Providers and versed in various network and security solutions.


Skilled in vulnerability assessment and remediation with proven history of delivering exceptional risk management support.


Overview

16
16

Years of professional experience

6
6

Years of cyber security experience

14
14
Certificates

Work History

Manager, Information Security

Complete Enterprise Solutions
Windhoek
01.2023 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Conducted security audits to identify vulnerabilities.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Implemented security measures to reduce threats and damage related to cyber attacks.
  • Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
  • Drafted security reports and metrics to track security performance and strategize improvements.
  • Maintained professional, organized, and safe environment for employees and patrons.

Information Security Specialist

Complete Enterprise Solutions
Windhoek
03.2018 - 12.2022
  • Consulted with team members to assess flawed root causes and plan for remediation.
  • Conducted security audits to identify vulnerabilities.
  • Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
  • Implemented security measures to reduce threats and damage related to cyber attacks.
  • Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
  • Maintained and configured security systems and security related devices.

Technical Support Engineer

Complete Enterprise Solutions
Windhoek
02.2017 - 02.2018
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Served as primary point of contact for support relating to owned solutions, products and customers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.
  • Delivered support and technical input to customers.
  • Maintained Customer Environments.

Warranty Service Engineer

Complete Enterprise Solutions
Windhoek
03.2016 - 01.2017
  • Warranty Claim Processing, manage and coordinate warranty claims with hardware and software vendors.
  • Identify and diagnose hardware and software issues covered under warranty. Test and assess equipment to determine the cause of problems.
  • Perform repairs or replacements of faulty components or systems within warranty coverage.
  • Create detailed reports on warranty claims, repairs, and maintenance tasks.
  • Vendor Communication Collaborate with vendors to obtain technical support and solutions.

Technical Support Engineer

Business Connexion
Windhoek
02.2014 - 02.2016
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Served as primary point of contact for support relating to owned solutions and customers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to improve performance or turn around time.
  • Primary Support for the European Union and a few other customers.
  • Maintained response times to support business continuity.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.

Warranty Service Engineer

Business Connexion
Windhoek
01.2012 - 01.2014
  • Warranty Claim Processing, manage and coordinate warranty claims with hardware and software vendors.
  • Identify and diagnose hardware and software issues covered under warranty. Test and assess equipment to determine the cause of problems.
  • Perform repairs or replacements of faulty components or systems within warranty coverage.
  • Create detailed reports on warranty claims, repairs, and maintenance tasks.
  • Vendor Communication Collaborate with vendors to obtain technical support and solutions.

Repair Center Technician

Business Connexion
Windhoek
12.2004 - 07.2008
  • Installed and maintained computer systems and related devices.
  • Updated and replaced drives, operating systems and various applications for computers systems and office machines.
  • Assisted customers with technical support inquiries.
  • Inspected and tested faulty computer systems and related devices.

Network Cabling Engineer

Business Connexion
Windhoek
02.2004 - 11.2004
  • Installation of data network cables in data centers.
  • Maintain network physical infrastructure for customers.
  • Troubleshooting data network cable related problems for customers.
  • Fiber optical cable installations and splicing.


Education

Primary School -

Tsumeb Junior Secondary School
Tsumeb Namibia
01.1990 - 12.1997

High School Diploma -

Etosha Secondary School
Tsumeb Namibia
01.1998 - 11.2002

Mega Kids: Beginners Computer Course - Information Technology Fundamentals

Computer Academy
Tsumeb Namibia
02.1998 - 10.1998

Microsoft Certified Systems Engineer Cerificate - Information Technology

National Institute of Technology (NIT)
Namibia, Windhoek
01.2003 - 11.2003

CompTIA - Information Security

Certification
01.2018 - Current

Fortinet - Information Security

Certification
04.2018 - Current

CheckPoint - Information Security

Certification
06.2018 - Current

Ruckus - Computer Wireless And Networking

Certification
07.2017 - Current

Cisco - Computer Networking

Certificate
06.2023 - Current

Other - Information Technology

Certification
01.2017 - Current

Skills

Security Infrastructure Architecture

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Accomplishments

  • Performed comprehensive investigations of security breaches and implemented appropriate solutions.
  • Made recommendations to management on new security software to improve [System or process].
  • Educated management on how to minimize risk of cybersecurity attacks.
  • Developed and implemented security procedures to achieve [Result].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Additional Information

will edit alter

Certification

CompTIA Network+

Interests

Squash

Cycling

Rock Climbing

Timeline

Cisco - Computer Networking

Certificate
06.2023 - Current

Cisco CCNA - Implementing and Administering Cisco Solutions

06-2023

Check Point Certified Security Master CCSM

04-2023

Manager, Information Security

Complete Enterprise Solutions
01.2023 - Current

CompTIA CySA+

02-2021

CompTIA Security Analytics Professional

02-2021

CompTIA Network Security Professional

02-2021

CompTIA PenTest+

10-2020

CompTIA Network Vulnerability Assessment Professional

10-2020

Check Point Certified Security Expert CCSE

02-2020

Fortinet Network Security Expert 7 [NSE7]

12-2019

Fortinet Network Security Expert 5 [NSE5]

04-2019

CheckPoint - Information Security

Certification
06.2018 - Current

Check Point Certified Security Administrator CCSA

06-2018

Fortinet - Information Security

Certification
04.2018 - Current

Fortinet Network Security Expert 4 [NSE4]

04-2018

Information Security Specialist

Complete Enterprise Solutions
03.2018 - 12.2022

CompTIA - Information Security

Certification
01.2018 - Current

CompTIA Security+

10-2017

Ruckus - Computer Wireless And Networking

Certification
07.2017 - Current

CompTIA Network+

05-2017

Technical Support Engineer

Complete Enterprise Solutions
02.2017 - 02.2018

Other - Information Technology

Certification
01.2017 - Current

Warranty Service Engineer

Complete Enterprise Solutions
03.2016 - 01.2017

Technical Support Engineer

Business Connexion
02.2014 - 02.2016

Warranty Service Engineer

Business Connexion
01.2012 - 01.2014

Repair Center Technician

Business Connexion
12.2004 - 07.2008

Network Cabling Engineer

Business Connexion
02.2004 - 11.2004

Microsoft Certified Systems Engineer Cerificate - Information Technology

National Institute of Technology (NIT)
01.2003 - 11.2003

Mega Kids: Beginners Computer Course - Information Technology Fundamentals

Computer Academy
02.1998 - 10.1998

High School Diploma -

Etosha Secondary School
01.1998 - 11.2002

Primary School -

Tsumeb Junior Secondary School
01.1990 - 12.1997
Francois BriedenhannInformation Security And Network Security Specialist