Francois Opperman

• Spearheaded the Extraction System Team, overseeing both operational and administrative functions.

• Enhanced operational workflow and facilitated interdepartmental collaboration.

• Developed engaging social media content to amplify brand visibility.

• Crafted informative brochures to bolster product knowledge and education.

• Generated precise client quotes, contributing to sales growth.

• Orchestrated site visits to showcase MacNam Caterbake's offerings.

• Ensured continuous online engagement through diligent website management.

• Managed and updated social media platforms, including Facebook, Instagram, and YouTube, to maintain brand presence.

• Addressed customer issues promptly, achieving high levels of satisfaction.

• Analyzed sales data to identify trends and drive revenue increases.

• Contributed to the creation of policies aligned with organizational goals.

• Streamlined sales processes through the implementation of effective systems.

• Oversaw IT operations to guarantee consistent technological reliability.

• Enhanced performance tracking by developing and optimizing Sales Dashboards for Panel, Parts, and Workshop sectors
• Boosted brand visibility through the execution of targeted advertising campaigns on television and Facebook
• Strengthened business relationships and acquired market insights through regular visits to panel beaters
• Improved customer engagement by implementing and managing an effective CRM system
• Ensured customer satisfaction by providing accurate weekly stock ETAs and aligning them with CRM data
• Achieved high customer satisfaction levels by resolving issues promptly and fostering brand loyalty
• Provided IT support to maintain uninterrupted internet connectivity via 4G for Panel and Parts departments
• Enabled data-driven decision-making by monitoring daily sales quotations and sales performance.

• Surpassed sales targets through dynamic sales of new and pre-owned vehicles
• Optimized showroom presentation for maximum vehicle visibility and customer interaction
• Utilized CRM systems effectively for precise customer data management and improved sales follow-up
• Proficient in uploading vehicle information to online platforms
• Skilled in accurate vehicle valuation.

• Led the PinSec division to enhance sales performance, deliver comprehensive support, and develop customized solution offerings
• Achieved outstanding sales results with Pinnacle Products, consistently surpassing sales targets
• Cultivated enduring customer relationships, securing high levels of satisfaction and repeat business.

• Expertly performed hardware and software diagnostics, ensuring compliance with SLA terms and coordinating with external repair services
• Streamlined IMACD processes, aligning with SLA specifications for optimal workflow efficiency
• Proactively managed daily service desk incidents and user requests, ensuring timely updates and resolutions
• Contributed to project initiatives, playing a key role in achieving project milestones
• Demonstrated flexibility by providing cross-functional support across multiple service areas
• Conducted routine preventative maintenance, safeguarding system uptime and peak performance
• Fostered transparent communication, delivering concise updates to stakeholders
• Elevated customer satisfaction through superior service delivery and consistent first-call resolution
• Acted as the primary IT support liaison for clients, effectively functioning as their in-house IT Manager
• Coordinated WAN/LAN support in synergy with Head Office directives
• Oversaw mobile device management, facilitating seamless installations and configurations
• Executed precise asset management for IT hardware, maintaining an accurate inventory database.

• Led end-to-end implementation and training for computer systems, ensuring seamless hardware and software integration
• Oversaw network infrastructure development, delivering maintenance and user training with expertise
• Implemented stringent security measures, safeguarding system integrity and data through backups and surveillance oversight
• Accelerated sales and enhanced customer satisfaction for IT products through outstanding support services.

• Proficient in document management using Pastel and QuickBooks
• Expertise in managing Debtors and Creditors
• Implemented cost-saving strategies to optimize financial performance
• Oversaw the implementation and maintenance of IT systems to enhance operational efficiency.

• Expertise in installing and maintaining advanced Telephone Management Systems, including MAN300 and TABS IT
• Proficient in software deployment, providing comprehensive training and ongoing maintenance
• Skilled in network architecture setup, efficient management, robust support, and user training
• Adept in Security Management, ensuring robust system integrity and reliable backups.

• Streamlined transaction processing with Progress System for enhanced deal management
• Developed compelling presentations to strengthen business proposals and communications
• Performed in-depth sales analysis using Sales Reviews to inform stakeholders and clients
• Managed Shoprite EDI accounts for efficient data interchange and process optimization
• Analyzed Proteus system sales data to drive informed business decision-making
• Provided advanced internet and email support, including customized training initiatives
• Ensured IT hardware proficiency, training staff on computers, printers, and network systems
• Created engaging competition forms to increase customer engagement
• Executed critical office administration duties to uphold organizational effectiveness
• Offered superior client support and conducted educational training sessions
• Maintained seamless communication with principals through detailed correspondence
• Streamlined MDC SAP Online Orders for improved account management
• Conducted PC installations, maintenance, and repairs, coupled with extensive user training
• Maintained printer functionality through regular service and support
• Supported Thin Client systems deployment to upgrade IT infrastructure
• Reported monthly sales figures to principals, clients, and internal teams for strategic insights
• Managed software lifecycle, encompassing installation, maintenance, and user education
• Designed and maintained network infrastructure, ensuring consistent connectivity and user training
• Administered system security measures, backups, and surveillance protocols
• Prepared meticulous deal documentation to aid sales and marketing initiatives
• Updated and maintained accurate price lists for up-to-date pricing information
• Innovated in catalogue creation to enhance marketing materials and product exposure
• Optimized EDI download processes for improved electronic data interchange
• Led IT projects and initiatives to foster technological advancement and operational efficiency
• Coordinated competitions to boost community involvement and brand recognition
• Delivered extensive employee training to increase team capabilities and performance.

• Drove revenue growth through strategic sales of industrial printing equipment
• Enhanced customer satisfaction by providing comprehensive networking maintenance and support
• Executed seamless networking installations, including LAN and WAN configurations
• Delivered prompt and effective resolution to client queries and support issues
• Facilitated communication by managing internet and email setups
• Upgraded and repaired PCs, ensuring optimal performance for business operations
• Conducted printer maintenance and upgrades to maximize efficiency and reliability
• Installed and supported a wide range of PC hardware and software, tailoring solutions to client needs
• Maintained and serviced fax machines and copiers, ensuring continuous functionality for business processes.

• Drove revenue growth through strategic sales initiatives and customer engagement
• Ensured optimal network performance with comprehensive maintenance and support services
• Executed seamless networking installations, including both LAN and WAN configurations
• Delivered exceptional customer service by promptly addressing client queries and providing support
• Managed and maintained internet and email systems to ensure uninterrupted connectivity
• Upgraded and repaired PCs to enhance system efficiency and user satisfaction
• Conducted printer upgrades and repairs, ensuring high-quality output and reliability
• Specialized in PC hardware and software installations, tailoring solutions to meet client needs
• Provided expert PC hardware and software support, resolving issues to minimize downtime.

• Spearheaded dynamic sales initiatives to drive product and service revenue
• Expertly maintained and supported networking infrastructure, ensuring robust LAN and WAN operations
• Executed seamless networking installations, optimizing organizational connectivity
• Provided responsive client support, resolving queries with efficiency and expertise
• Managed internet and email systems, guaranteeing reliable digital communication channels
• Upgraded and repaired PCs, enhancing system performance and longevity
• Maintained and upgraded printers, ensuring consistent operational quality
• Installed and supported PC hardware and software, fostering a technologically adept environment
• Delivered comprehensive PC hardware and software support, minimizing downtime
• Administered telephone management systems, optimizing telecommunication strategies
• Installed and supported cell routers, strengthening mobile network connectivity
• Managed voice loggers, ensuring accurate and secure call recording
• Integrated PABX peripherals with PC equipment, streamlining communication processes.

• Directed end-to-end IT operations, ensuring robust maintenance and support for LAN/WAN networks
• Mastered client support resolution, guaranteeing uninterrupted internet and email services
• Performed high-level PC and printer enhancements to maximize system efficiency
• Orchestrated comprehensive hardware and software deployment, bolstering PC system reliability
• Crafted and executed targeted employee training initiatives to strengthen technical skill sets
• Instituted proactive system backup strategies, safeguarding critical data integrity
• Managed meticulous execution of technical drawings and plans via Caddie 6.1 software.