Francesco De Dilectis
Summary
Adept in enhancing dining experiences, leveraged skills in food safety and guest relations management at La Terrazza Restaurant, ensuring meticulous attention to dietary needs and fostering repeat patronage. My adaptability and proficiency in order management contributed to a notable increase in service efficiency, embodying a commitment to excellence and team collaboration.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Il Trione Meino
07.2024 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
Restaurant Waiter
La Terrazza Restaurant
01.2024 - 05.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Waiter
La Capannina
05.2023 - 10.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Barback
Locanda Ravello
01.2022 - 06.2022
- Checked ID cards and verified bar guests were of legal age.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Learned how to make wide variety of mixed drinks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Operated POS system to collect payments from customers.
- Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers and provided menus upon arrival to dining room.
- Set up advertising signs and displays on shelves, counters and tables.
- Offered product samples, answered questions and helped customers find items.
Education
High School Diploma -
C.colombo
Torre Del Greco, Italy06.2021
Certificate - English Language And Literature
Kaplan International
Berkeley,CA09.2021
Skills
- Order Taking
- Food safety awareness
- Cleanliness
- Table Setting
- Service Quality
- Memory retention
- Food presentation
- Menu Memorization
- Sales Techniques
- Guest Relations Management
- Service prioritization
- Bar terminology
- Compliance standards
- Cash Handling
- Fine Dining
- Menu presentation
- Food station setup
- Order Management
- Food safety understanding
- Warm and Friendly
- Cleaning and sanitizing
- Adaptability
- Team Player
- Attention to Detail
- Time Management
- Reservations Management
- Cool Under Pressure
- Ability to Lift 30 Pounds
- Problem-Solving
- Food Running
- Food handling
Timeline
Restaurant Waiter
Il Trione Meino
07.2024 - Current
Restaurant Waiter
La Terrazza Restaurant
01.2024 - 05.2024
Restaurant Waiter
La Capannina
05.2023 - 10.2023
Barback
Locanda Ravello
01.2022 - 06.2022
High School Diploma -
C.colombo
Certificate - English Language And Literature
Kaplan International
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