Summary
Overview
Work History
Skills
EDUCATION
CURRENT STUDIES
AWARDS
LANGUAGES
ADDITIONAL INFORMATION
REFERENCE
Timeline
Generic

Floriana Lourensia Kisting

Windhoek,Namibia

Summary

Accomplished senior management roles bringing proven record of success in building leadership teams and coordinating operations. Leverages business data to effectively forecast revenue, administer budgets and implement expansion-oriented strategies. Expert in maintaining compliance and consistently meeting regional targets. Proficient banking background coupled with nine years in credit environment, project management, finance and administration industry professional with progressive background, strong attention to detail and expert planning abilities. Successful at coordinating regional operations and maximizing profits with forward-thinking strategies. Focused on continuous growth and regional development.

Overview

19
19
years of professional experience

Work History

Branch Manager – Maerua Mall

First National Bank Namibia
07.2023 - Current
  • To achieve net profit growth for branch as per targets
  • Achieve required cost to income for branch
  • Understand needs of expectations of customer base to provide relevant solutions
  • Ensure that excellent service levels are maintained
  • Develop service culture which builds rewarding relationships, innovation and allow team to provide exceptional client service
  • Ensure that Group values are well entrenched in branch
  • Effectively manage all aspects of branch as profitable unit that provides banking services to customers in its defined areas
  • Build and maintain strategic relationships with internal and external parties to support sales strategy
  • Manage growth of active customer account base to increase client base
  • Maximize cross sell opportunities and strengthen client relationships
  • Track, control and influence sales activities with specific purpose to achieve sales targets
  • Overall responsible for management of all aspects of branch strategy as defined by Business plan
  • Develop and implement Business plan which includes Sales and Service plan and Budget that ensures business growth
  • Monitor changes in legislation, regulations initiatives and relevant industry practices and ensure drafting and implementation of appropriate interventions
  • Ensure acceptable routine and credit audits in branch
  • Track, control and influence sales activities with specific aim to increase sales efficiencies
  • Develop deep understanding of technical trends, market, competition and trends in market. Assess opportunities and threats from these entrants.
  • Provide regular feedback on sales, service and financial performance to Branch
  • Ensures that performance management process, Industrial relations and training is well implemented within Branch
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation achieve
  • Ensure appropriate skilling and adequate capacity of front-line team members for adherence to service standards
  • Maintained friendly and professional customer interactions
  • Assessed employee performance and developed improvement plans
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Engaged employees in business processes with positive motivational techniques

Regional Manager- North West

Letshego Bank Namibia
10.2021 - 06.2023
  • Align and manage targets and budgets goals whilst ensuring effective cost control.
  • Implement strategies, Operational and Risk management in terms of Branch standardization manual.
  • Good relationship management with key stakeholders.
  • Manage existing clients and grow portfolio through making contact and generating leads.
  • Source new regional clients in effort to diversify and expand business proposition.
  • Plan and conduct regional sales activations and promotions.
  • Set standards and benchmarks for measuring successful campaign executions.
  • Ensure periodic training is done at branches and bi-annual staff review are conducted.
  • Strategize and implement marketing requirements for the region branding, advertising etc.)
  • Implement service standards, which builds rewarding
  • Translate strategies into actionable goals and execute relevant initiatives aligned to strategic objectives with specific performances measures and control system to track progress.
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
  • Implement monitoring tools and measurement mechanisms to ensure inter division effectiveness of branch procedures and staff performance.
  • Manage Branch Operations supervisors in the in the Region.
  • Set long term and short-term goals for sales team in branches.
  • Provide Coaching and mentoring to staff in the regions.
  • Ensure all branches and staff in the regions are compliant with regulatory branch standards as per Namfisa, BON and Internal audit recommendations.
  • Maintain communication between branch and management by preparing daily, weekly and monthly feedback sessions.
  • Branch Physical appearance in and out are up to company standards.
  • Market and Promote Letshego throughout the Northern Regions of Namibia Performing Monthly surprise checks.
  • Thinking Requirements and Working Complexity.
  • Multi-cultural awareness and the ability to interact with a wide range of differing levels across the Group, government, society and business in general.
  • Supervised staff to optimize brand expansion initiatives and productivity

Area Operations Manager- FAR North Cluster

First National Bank of Namibia
10.2019 - 09.2021
  • Assist in finalizing the evaluation and re-engineering of the team’s processes, systems and structure and the implementation of the necessary changes.
  • Assist in re-evaluating the structure and strategy of the business unit, making whatever changes are necessary for more efficient functioning whilst maintaining a motivated workforce.
  • Compiling, collating and evaluating all Compliance reports
  • Ensures that Business Continuity Reports are compiled regularly, evaluated and implemented.
  • Controlling Operational, Health and Safety aspects of the business unit.
  • Attending to Operational matters with regards to the business unit projects.
  • Assume accountability for all operations responsibilities in the team, including all infrastructural, compliance and system requirements.
  • Develop and monitor the progress of the budget spend.
  • Drive and implement budget forecasting, planning tracking and consolidation.
  • Ensures a sound financial Management for the business unit.
  • Conducts formal coaching sessions with direct reports focusing on key areas for development.
  • Ensures each team member has written Personal Development Plan and performance management agreement.
  • Contributes to the recruitment of team members and ensure well skilled and experienced people are hired in an equity compliant way and in accordance with agreed procedures.
  • Celebrates success and reward and recognize the contributions of all team members.
  • Provides regular timely motivational feedback to team members.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations
  • Collaborated with cross-functional teams to align operations with corporate objectives
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans

Branch Manager Katutura Branch

First National Bank of Namibia
03.2016 - 08.2019
  • Year on Year and Budget versus actual growth in number of accounts
  • Growth in VSI
  • Growth in Liabilities
  • Growth in Net advances
  • Growth in PBT
  • Maintain expenses below/within budget
  • Customer experience/ satisfaction above 80%
  • Exceptional audit outcomes
  • Responsible for Excellent Customer service
  • Branch HR & IR function
  • Branch security
  • Risk management
  • Branch administration
  • Branch operations
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Assessed employee performance and developed improvement plans
  • Maintained friendly and professional customer interactions

Senior Grants & Sub-awards Coordinator

Society for Family Health
05.2013 - 02.2016
  • Grant management and compliance
  • Establish, monitor and reinforce donor and SFH policies and procedures to minimize risk relating to contract and subcontract administration
  • Develop cost effective, streamlined procedures and systems to achieve efficient and effective grant and contract management as well as better support to the program staff
  • Ensure strong linkages between the grants management and M & E systems to improve grantee reporting and link to SFH & Donor requirements
  • In liaison with M & E department review program deliverables from SFH & partners to ensure programmatic compliance
  • Prepare, review and submission of SFH donor and partner financial reports to ensure financial compliance against grant budget
  • Drafting of yearly targets and budgets
  • Budget monitoring and updating the budget trackers with actual expenditures on a monthly basis
  • Monthly budget analysis report submissions
  • USAID yearly VAT report submissions
  • Sub-grant management
  • Provide leadership, vision and oversight/coordination for grants management
  • Ensure that all prime and sub-grant documentation is maintained according to SFH standards and donor policies
  • Ensure strong link between the grants management and capacity development approach to maximize efforts to strengthen strategic partners
  • In liaison with Finance Section staff, monitor procedures of SFH and partners to ensure all are compliant with regulations
  • Capacity development
  • Promote contracts, grants and relevant finance staff development and growth training performance management and mentorship

Finance Manager

Ministry of Health & Social Services (Directorate of Special Programmes)
01.2013 - 05.2013
  • Institute effective financial control to minimize financial and operational risks.
  • Institute effective payroll monitoring systems to reduce risks and fraud through the payroll.
  • Maintain noncurrent asset register for all MoHSS SR’s
  • Institute effective transport control systems in harmony with the GRN transport policy and Global Fund transport policy.
  • Prepare regular financial reports, complying with Global Fund requirements, as directed by the PMU.
  • Perform monthly stannic report analysis to monitor the use of fuel cards.
  • Prepare audit files for the LFA, internal auditors and external auditors.
  • Prepare annual financial reports as required by external auditors.
  • Prepare and submit quarterly and monthly reports to the PMU.
  • Ensure maintenance of accurate financial records for MoHSS/GF SR’s on Pastel accounting system.
  • Ensure maintenance of all MoHSS/GF employee records both manual and on Pastel Payroll.
  • Ensure all cash books are kept up to date and reconciliations are done monthly to monitor the activity in all bank accounts.
  • Ensure adherence to the budget and work plans when programs are spending including monitoring the budget vs. expenditure.
  • Provide financial advisory services to program managers.
  • Liaise with program managers on what activity to undertake or postpone gaining the best value for money.
  • Supervise the functioning of the whole accounting division.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making
  • Reviewed documentation and identified financial discrepancies where applicable

Financial Accountant

Planet Radio (PTY) LTD
07.2012 - 12.2012
  • Processing journals, petty cash journals, monthly cash book processing & bank reconciliations, Reconciliation of GL accounts, creditor payments, preparing monthly management statements (Income Statement &Balance Sheet), VAT returns, Import Vat returns, checking and payout of trip planning (S & T), preparing yearly budgets and set monthly sales targets to meet objectives, daily & weekly cash forecasting, yearly and audit preparations, and all finance related transactions and queries.
  • Provide weekly financial reports to MD as requested.
  • Salary preparations and payouts, social security returns, PAYE returns and medical aid applications and queries/ applications, assist with recruitment and selection, provide assistance where needed.
  • Debtors control
  • Responsible for daily system back-ups, running of data integrity test of accounting system.
  • Reported financial data and updated financial records in ledgers and journals
  • Investigated daily variances and corrected errors to resolve discrepancies
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable

Finance and Administration Manager

Maxes Office Machines (PTY) LTD
12.2006 - 06.2012
  • Finance Department i.e. processing journals, petty cash journals, monthly cash book processing & bank reconciliations, Reconciliation of GL accounts, creditor payments, preparing monthly management statements (Income Statement & Balance Sheet), VAT returns, Import Vat returns, checking and payout of trip planning (S & T), preparing yearly budgets and set monthly sales targets to meet objectives, daily & weekly cash forecasting, yearly and quarterly audit preparations and all finance related transactions and queries.
  • Human Resources Department; handles all human resource related issues, i.e. salary preparations and payouts, social security returns, PAYE returns, pension fund administration and medical aid applications and queries/ applications, recruitment and selection, provide assistance where needed.
  • Administration department i.e. debtors control, stock control, technical department control.
  • Assistance to staff where needed, daily system back-ups, running of data integrity test etc.
  • Monitored and compiled data and reports to present to leadership
  • Reconciled accounts and investigated variances
  • Updated daily transaction records to assist with payroll and billing administration
  • Analyzed budgets, forecasts and current trends to support overall financial operations

Managers Assistant: Business

First National Bank of Namibia
09.2005 - 08.2006
  • Developing in-depth knowledge of consumer client's activities
  • Servicing and managing product distribution and cross sell within each client to maximize profits and ROE
  • Identification of business opportunities or create new business concepts and development approaches to support business growth.
  • Sound portfolio management and optimizing the true potential of portfolios
  • Quality of the business client base within the portfolio
  • To create portfolio specific strategies / actions that will generate revenue growth, ensuring that individual targets are met
  • The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention
  • Acquire profitable new business and identify client needs and deliver customized solutions for a portfolio
  • Ensuring compliance with relevant legislation and specifically in terms of client expectations
  • Following of process protocols to achieve service excellence.
  • Monitoring and evaluation of the organisation’s success in managing its legal and compliance risks.
  • Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction
  • Manage projects according to project management guidelines; apply effective consulting and coaching skills; allocate and manage tasks, activities and resources appropriately including (but not limited to) KYC, Expired Limits, and ensure Effective Data Management
  • Ensure expired limits are timeously attended to against set target
  • Ensures that informed credit decisions are made taking individual credit variables into account within a prescribed mandate.
  • Ensure all securities are dealt with; ensure appropriate cession documents are completed and manage client limits; and collect stamp duties
  • Relieve Relationship Manager from time-to-time
  • Scheduled meetings and managed calendar

Credit Sales Consultant

First National Bank of Namibia
01.2005 - 08.2005
  • Assist customers with credit facilities i.e. overdrafts, personal, study and business loans
  • Prevent wastage and identify process improvements to contain and reduce costs
  • Develop, encourage and nurture collaborative relationships with customers and colleagues
  • Ensure to mine for new business to reach targets
  • Actioning daily excess and credit reports and give feedback to line manager about high risk customers
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Develop new insights into situations and apply innovative solutions to keep existing customers
  • Ensure compliance to legislative and audit requirements and adherence to relevant processes
  • Provide superb customer service or exceed customer expectations
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
  • Relieving relationship manager from time to time.

Skills

  • Team building and leadership
  • Oversee operations
  • Administer budgets
  • Performance optimization
  • Compliance management
  • Operational controls development
  • Administer operational budgets
  • Track performance
  • Risk mitigation
  • Write reports
  • Financial management
  • Project management

EDUCATION

  • MBA - BUSINESS ADMINISTRATION Nov 2018 Management College of Southern Africa, Windhoek, Khomas
  • BBA - BUSINESS ADMINISTRATION May 2005 University of South Africa, Johannesburg, JHB South Africa
  • DIPLOMA IN COMMERCE - BUSINESS ADMINISTRATION Apr 2001 Polytechnic of Namibia - NUST, Windhoek, Khomas
  • INTERNATIONAL GENERAL CERTIFICATE OF SECONDARY EDUCATION - GRADE 12 CERTIFICATE Nov 1995 Rehoboth High School, Rehoboth, Hardap

CURRENT STUDIES

  • Chartered Institute of Management Accountant (CIMA)

Qualification to be Obtained : CIMA Professional Qualification Level : 2nd level out of 4 – Operational level 

Remaining subject : Operational Case study Completion date : Nov 2023

  • Enrolled - Post Graduate in Risk Management

MANCOSA  (2023)

AWARDS

1. Leadership Development Programme - 2019/2020 

2. Branch Managers Development Programme - 2018 

3. Cluster Winner - Being Ethical  - 2016 

4. Certificate in "Exploiting Excel as  a Financial Tool" - 2008 

5. Certificates in Project management - 2014

LANGUAGES

Nama/ Damara
Native language
English
Proficient
C2
Afrikaans
Proficient
C2

ADDITIONAL INFORMATION

 Driving licence- Code B since 2005

REFERENCE

 1. Mr. Mutenu Alphons, 

HRBP  Letshego Bank Namibia 

081 4791052/ 061- 321 6660 

Email: mutenua@letshego.com 

2. Mrs. Ndahambelela NdoromaIpinge, 

NAMFISA 

0811456738/ 0814964564 

Email: nndoroma@namfisa.com.na 

3. Mr. Salatiel Sheyanale, 

HRBP FNB Namibia  FAR North Cluster  

065-203600/ 0811499486 

Email: Salatiel.Sheyanale@fnbnamibia.c om.na 

4. Mr. Prince Owusu-Afriyie, 

Finance and Administration Director Society for Family Health 

081 231 0745 

Email: princeston23@gmail.com 

Timeline

Branch Manager – Maerua Mall

First National Bank Namibia
07.2023 - Current

Regional Manager- North West

Letshego Bank Namibia
10.2021 - 06.2023

Area Operations Manager- FAR North Cluster

First National Bank of Namibia
10.2019 - 09.2021

Branch Manager Katutura Branch

First National Bank of Namibia
03.2016 - 08.2019

Senior Grants & Sub-awards Coordinator

Society for Family Health
05.2013 - 02.2016

Finance Manager

Ministry of Health & Social Services (Directorate of Special Programmes)
01.2013 - 05.2013

Financial Accountant

Planet Radio (PTY) LTD
07.2012 - 12.2012

Finance and Administration Manager

Maxes Office Machines (PTY) LTD
12.2006 - 06.2012

Managers Assistant: Business

First National Bank of Namibia
09.2005 - 08.2006

Credit Sales Consultant

First National Bank of Namibia
01.2005 - 08.2005

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Floriana Lourensia Kisting