FLORENCE MANTOMBI-MWANGE
WINDHOEK,KHOMAS
Overview
12
12
years of professional experience
Work History
PRIVATE BANKER ADVISOR
STANDARD BANK NAMIBIA LTD
01.2015 - 06.2022
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Developed tailored solutions to meet individual banking needs.
- Helped clients protect assets through variety of strategies.
- Worked directly with clients investing minimum of $[Amount].
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Implemented strategies to increase customer retention, enabling investment growth.
- Continually boosted branch production and revenue by [Number]% by consistently meeting all monthly and quarterly sales goals.
- Helped clients make informed decisions about financial future.
FOREX TEAM LEADER
STANDARD BANK NAMIBIA LTD
06.2010 - 12.2014
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
High School Diploma -
OUR LADY OF SORROWS HIGH SCHOOL
SWAZILAND12.1980
Skills
- Corporate Social Responsibility
- Client Inquiry Management
- Account Servicing
- Cash Handling
- Account Closing
- Opening and Closing Procedures
- Financial Advising
- Business Structure Planning
- Business Management Principles
- Creative Thinking
- Asset Protection Strategies
- Sales Expertise
- Market Structures
HOBBIES
READING
SINGING
TRAVELING
DANCING
HIKING
DANCING
Timeline
PRIVATE BANKER ADVISOR
STANDARD BANK NAMIBIA LTD
01.2015 - 06.2022
FOREX TEAM LEADER
STANDARD BANK NAMIBIA LTD
06.2010 - 12.2014
High School Diploma -
OUR LADY OF SORROWS HIGH SCHOOL