Fiona Jasmine Muranda
Summary
A passionate and diligent banking professional with extensive experience across a range of banking spheres, including retail banking, Credit, Financial Analysis, Audit, Compliance, and Risk Management. Proven expertise in developing and implementing risk management policies. Known for a strong commitment to continuous improvement, enhancing operational efficiency, and mitigating risk. Multilingual with fluency in English, Afrikaans, Herero, and Damara Nama. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Routine Compliance Manager
Bank Windhoek Ltd
Windhoek, Retail Banking Services
09.2023 - Current
- Collaborate with the Risk & Compliance team to enhance organizational efficiency
- Implement new regulations, business rules, and initiatives across Retail and Specialist branches
- Communicate updates on regulations and initiatives through circulars and ensure compliance at branch level
- Develop and manage a performance review matrix to monitor and engage with branch management on ratings
- Oversee retail branch administration, focusing on risk containment and compliance with regulatory requirements
- Introduce operational improvements to increase efficiency and reduce risks
- Identify control gaps and training needs, working with people development for staff training
- Ensure compliance with key regulations, including FATCA, FIA, and UBO
Routine Compliance Officer
Bank Windhoek Ltd
Windhoek, Retail Banking Services
11.2021 - 08.2023
- Ensured the effective implementation and continuous compliance with the Financial Intelligence Act (FIA) within retail branches
- Managed the compliance reporting process, including FIA, UBO, FATCA, and Enhanced Due Diligence (EDD) activities
- Conducted regular checks on compliance issues, ensuring they were addressed and closed within agreed timelines
- Assisted in monitoring branch performance to ensure that compliance gaps were identified and rectified
Financial Advisor
Ministry of Health & Social Services
Minister's Office
01.2019 - 10.2021
Relationship Analyst
First National Bank of Namibia Ltd
Windhoek, Old Power Station
06.2017 - 12.2018
Management Assurance Officer / Auditor
Bank Windhoek Ltd
Risk & Compliance Department
08.2013 - 05.2017
Senior Credit Officer
Bank Windhoek Ltd
Windhoek Branch
11.2010 - 07.2013
Credit Officer
Bank Windhoek Ltd
Windhoek Branch
09.2009 - 10.2010
Personal Banking Sales Support Officer
Bank Windhoek Ltd
Windhoek Branch
11.2008 - 08.2009
Sales & Credit Officer – ESME
Bank Windhoek Ltd
Small Medium Enterprise Branch
07.2007 - 10.2008
Cheque Administration Clerk
Bank Windhoek Ltd
Windhoek Branch
03.2006 - 06.2007
Education
Master’s in Management -
Namibia University of Science & Technology
Postgraduate Diploma in Legal Principles Compliance -
University of Johannesburg
Postgraduate Diploma in Risk Management -
University of South Africa
Bachelor of Business Management Honors -
Namibia University of Science & Technology
SLP in Compliance Management -
University of Johannesburg
SLP in Board/Corporate Governance -
University of Johannesburg
SLP in Money Laundering Management -
University of Johannesburg
Advanced Programme in Risk Management -
University of South Africa
Short Course in Applied Risk Management -
University of South Africa
Bachelor of Business Management -
Namibia University of Science & Technology
Programme in Risk Management -
University of South Africa
Certificate Grade 12 -
Skills
- Risk Management
- Compliance initiatives
- Control Testing
- Process Improvement
- Relationship Building
- Data gathering and reporting
- Document reviews
- Audit oversight
- Regulatory compliance oversight
- Quality controls
- Audits management
- Investigative skills
- Policy revision
- Compliance auditing
- Training development
- Credit analysis
References
- Mrs. Aileen EW Botha, Acting National Operation Manager, Bank Windhoek Ltd, +264 61 299 1815, +264 81 1287888, BothaA@bankwindhoek.com.na
- Mrs. Edla Mate, Manager, Management Assurance Services, Bank Windhoek Ltd, +264 81 690 1454, +264 85 316 8931, MateE@bankwindhoek.com.na
- Ms. Saara Shivute, Executive: Sales & Bancassurance, +264 85 566 7777, shivutes@bankwindhoek.com.na
Languages
- English
- Afrikaans
- Herero
- Damara Nama
Personal Information
- ID Number: 87042700031
- Gender: Female
- Nationality: Namibian
- Driving License: Code B
Timeline
Routine Compliance Manager
Bank Windhoek Ltd
09.2023 - Current
Routine Compliance Officer
Bank Windhoek Ltd
11.2021 - 08.2023
Financial Advisor
Ministry of Health & Social Services
01.2019 - 10.2021
Relationship Analyst
First National Bank of Namibia Ltd
06.2017 - 12.2018
Management Assurance Officer / Auditor
Bank Windhoek Ltd
08.2013 - 05.2017
Senior Credit Officer
Bank Windhoek Ltd
11.2010 - 07.2013
Credit Officer
Bank Windhoek Ltd
09.2009 - 10.2010
Personal Banking Sales Support Officer
Bank Windhoek Ltd
11.2008 - 08.2009
Sales & Credit Officer – ESME
Bank Windhoek Ltd
07.2007 - 10.2008
Cheque Administration Clerk
Bank Windhoek Ltd
03.2006 - 06.2007
Master’s in Management -
Namibia University of Science & Technology
Postgraduate Diploma in Legal Principles Compliance -
University of Johannesburg
Postgraduate Diploma in Risk Management -
University of South Africa
Bachelor of Business Management Honors -
Namibia University of Science & Technology
SLP in Compliance Management -
University of Johannesburg
SLP in Board/Corporate Governance -
University of Johannesburg
SLP in Money Laundering Management -
University of Johannesburg
Advanced Programme in Risk Management -
University of South Africa
Short Course in Applied Risk Management -
University of South Africa
Bachelor of Business Management -
Namibia University of Science & Technology
Programme in Risk Management -
University of South Africa
Certificate Grade 12 -
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