Summary
Overview
Work History
Education
Skills
Full Names
Dependants
Professional Courses
Personal Information
References
Affiliations
Accomplishments
Languages
References
Timeline
Generic
Fidelle Beukes

Fidelle Beukes

Windhoek

Summary

I am a resourceful Human Resources Manager that offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities.

A strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR.

I am commended for building trusting relationships within organization to support business needs.

With over 19 years in the HR field, I am a seasoned HR professional who oversees almost 600 floor staff, 64 Store Managers and 8 Field Managers and is focused on driving a positive company culture.

Overview

21
21
years of professional experience

Work History

Regional People Support (HR) Manager

Pep Stores Namibia
Windhoek, Namibia
08.2011 - Current
  • Responsible for the recruitment and selection of Middle Management and up
  • Overseeing the R&S process for all employees within Namibia.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Entered time and attendance logs in preparation for payroll.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Maintained adequate staffing to meet objectives within budget.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Organized special events such as conferences or training sessions for employees.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Reviewed contracts before signing them on behalf of the organization.
  • Established and managed yearly budgets of up to N$800 000.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Facilitated the resolution of disputes between management and workers through mediation or arbitration.
  • Participated in mediations or arbitrations as required by law or requested by parties involved in labor disputes.
  • Created reports summarizing data collected from surveys or interviews about employee satisfaction levels.
  • Coordinated negotiations with unions on behalf of employers in order to reach collective agreements.
  • Trained managers on proper procedures for handling disputes between workers and supervisors.
  • Provided advice to management on best practices for managing employee relations matters.
  • Monitored compliance with labor laws, regulations, and collective agreements.
  • Ensured that all industrial relations activities are conducted in a manner consistent with organizational values and ethics codes.
  • Researched issues related to union-management relationships such as wages, benefits, working conditions.
  • Managed disciplinary actions including warnings, suspensions, terminations or other corrective measures.
  • Collaborated with Field staff to ensure effective communication between departments regarding industrial relations matters.
  • Interpreted existing employment contracts and developed new ones when necessary.
  • Organized seminars or workshops aimed at educating employees about their rights under various labor laws.
  • Maintained records of all industrial relations activities for future reference.
  • Advocated for employees' rights within the workplace environment.
  • Advised managers on how to handle difficult conversations involving sensitive topics such as layoffs or pay cuts.
  • Attended meetings with representatives from both sides of the organization to discuss matters related to industrial relations.
  • Conducted investigations into employee grievances and complaints.
  • Analyzed labor market trends to inform collective bargaining strategies.
  • Developed and implemented industrial relations policies, procedures and programs.
  • Facilitated new hire orientations, processed transfers and managed employee separations.
  • Conducted telephone and onsite exit interviews for most employees.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Mediated or arbitrated discussions between parties in cases of labor disputes.
  • Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
  • Gathered information and statistics for economic and labor-related proposals.
  • Trained personnel on how to interpret and administer labor contracts.
  • Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.
  • Testified in legal proceedings to discuss labor relations and labor contracts.

HR Officer

NUST
Windhoek, Namibia
07.2010 - 07.2011
  • Responsible for the recruitment and selection of Expatriates and Namibians for specialized Departments within the Institution
  • Shortlisting of online applications, arranging and conducting interviews.
  • Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
  • Monitored adherence to employment laws within the organization.
  • Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
  • Reviewed resumes and applications for potential candidates.
  • Coordinated with management on recruitment strategies.
  • Responded to inquiries from current or prospective employees about benefits or other HR related issues.
  • Developed, implemented and maintained recruitment policies and procedures.
  • Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
  • Hired, onboarded, trained, screened and released employees.
  • Collaborated with various departments in the organization to identify staffing needs.
  • Conducted exit interviews with departing employees to assess reasons for leaving.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Scheduled or conducted new employee orientations.

Freelance Teacher

Ministry of Education - Different Schools
Windhoek, Namibia
02.2009 - 07.2010
  • Class teaching of Afrikaans and English for relief periods - Gr 10 - 12
  • Established positive relationships with students through open communication channels.
  • Coached students on proper pronunciation, grammar, and language usage.
  • Maintained accurate records of student progress, attendance, behavior, and other pertinent information.
  • Communicated regularly with colleagues regarding instructional strategies and best practices in language education.

HR Practitioner

Ministry of Education
Windhoek, Namibia
05.2003 - 01.2009
  • Overall personnel administration of Teaching and unified staff
  • Handling direct personnel queries from different schools
  • Managing general office procedures which included HR, Payroll, R&S, Housing, Leave management and report writing
  • Compilation of AA Reports and statistics
  • General compliance with the relevant acts within the PSSR, disciplinary and training processes and the admin thereof
  • Provided advice and support regarding medical aid, resignations, early retirement payment and the process thereof
  • Compiling and preparations of HR minutes for HR meetings
  • Gained supervisory experience in organizing functions.

Office Administrator

Road Fund Administration
Windhoek, Namibia
01.2010 - 10.2010
  • Provided PA and Secretarial support to all members of the organization
  • Arranged conferences, diary and email management to members of the organization
  • Dealt with front-office queries and complaints
  • General typing and minute taking of meetings.
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.

Education

Honors Degree: Human Resources Management (NQF Level 8) -

NUST
Windhoek
10.2019

Diploma: HR Management -

NUST
07.2011

Gr. 12 -

Dr. Lemmer High School
11.1997

Skills

  • Recruitment and staffing
  • Benefits Administration
  • Employee engagement
  • Payroll
  • Compensation Structuring
  • Recruitment Strategies
  • Diversity and Inclusion
  • Interviewing techniques
  • Company policies
  • Performance Management
  • Employee benefits management
  • Background Checks
  • Labor Relations
  • Retention Strategies
  • Workforce Planning
  • Training programs
  • Payroll Oversight
  • Compensation and benefits
  • Succession Planning
  • Onboarding and Orientation
  • Organizational Development
  • Employee evaluations
  • Retirement programs
  • Staffing and recruitment
  • Employee Relations
  • Employee Retention
  • Payroll Administration
  • New Employee Orientation
  • Talent Acquisition
  • Workers' compensation
  • HRIS software /system
  • ClickView (QV)System - Internal Sales System
  • Hi5 Intranet
  • Direct Hire - Recruitment Programme
  • SAGE - HR Management System

Full Names

Fidelle La-Moisele

Dependants

None

Professional Courses

  • Interpersonal Dynamics
  • Labour Relations for Field Managers
  • Managing my Store
  • Building Capacity
  • Leadership Management for Field Managers
  • Labour Solutions
  • Dispute Resolution for Senior Management - July 2012
  • Be approachable and Coach as a Manager - June 2020
  • Interview Training - July 2020
  • Understanding personality types at work - September 2020
  • Emotional Intelligence at Work: Learn from Your Emotions - February 2022

Personal Information

  • ID Number: 80052910210
  • Criminal Record: None
  • Date of Birth: 05/29/80
  • Gender: Female
  • Nationality: Namibian
  • Driving License: Code BE
  • Marital Status: Single

References

  • Esther Geldenhuys, Divisional HR Manager: Pep Stores, +27 83 564 4817,
  • Kondjeni Tjilale, Chief HR Practitioner: Min of Education, (061) 2933235 / 0812420515
  • Riette Duvenhage, HR Director: NUST, (061) 2072448

Affiliations

  • Member of Pep Namibia Board of Directors - Meeting bi-annually to discuss strategy and setting the overall direction for Pep Namibia. (2012 - till current)
  • Industry Skills Committee (ISC) Member for Wholesale and Retail Industry - National Training Authority (NTA) - Senior people from the Industry which aims to allign the TVET systems to the needs of the Industry (2019 till current)
  • Management Committee Member (MANCO) of the Alex Forbes Pension Fund - Commitee member instituted by Pep Stores to manage the retirement fund on behalf of its employees - (2012 till current).
  • Trustee of Bona Court Body Corporate - To ensure the Management agent delivers on its service level agreement, manage and sign off financial matters of the BC, oversee all Maintenance related work on the common property and to manage the residents according to the management and conduct rules of the BC - (2019 till current).

Accomplishments

  • 2018 - Best Divisional HR Manager within the Division - based on HR KPI
  • 2019 - Best Divisional HR Manager within the Division - based on HR KPI
  • 2019 - National HR Manager within Southern Africa - based on HR KPI
  • Representative of all labour cases within Pep Stores Namibia - No case lost, 3 withdrawals and 1 settlement agreement - 2011 till current
  • De-recognized Union within Pep Stores Namibia - 2019

Languages

Afrikaans
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Regional People Support (HR) Manager

Pep Stores Namibia
08.2011 - Current

HR Officer

NUST
07.2010 - 07.2011

Office Administrator

Road Fund Administration
01.2010 - 10.2010

Freelance Teacher

Ministry of Education - Different Schools
02.2009 - 07.2010

HR Practitioner

Ministry of Education
05.2003 - 01.2009

Honors Degree: Human Resources Management (NQF Level 8) -

NUST

Diploma: HR Management -

NUST

Gr. 12 -

Dr. Lemmer High School

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Fidelle Beukes