Fernando M Booysen
Business Connexion
Windhoek
1
Certification
17
years of professional experience
Experienced Systems Administrator with [Number] years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle. Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges.
Work History
7 Years 10 Months
08.2018 - Current
7 Years 10 Months
System Administrator
Business Connexion | Windhoek
08.2018 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Detailed upcoming software upgrades and system sprints to team members.
- Managed onboarding and offboarding of employees.
- Integrated and updated software products to boost system compatibility.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Adopted cost-effective, useful solutions to implement into current systems.
- Provisioned new software and hardware for use, following established security policies.
1 Year 2 Months
06.2017 - 08.2018
1 Year 2 Months
Field Technician
Computer Equipment Brokers (CEB) | Windhoek
06.2017 - 08.2018
- Wrote and revised maintenance procedures.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Kept detailed records of field measurements and data.
- Spread out articles or materials and examined for holes, tears and other defects.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
1 Year 7 Months
12.2014 - 07.2016
1 Year 7 Months
Store Manager
Mr Price Home | Windhoek
12.2014 - 07.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented successful staff incentive programs to motivate employees.
- Reported issues to higher management with great detail.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
5 Years 8 Months
03.2009 - 11.2014
5 Years 8 Months
Assistant Store Manager
Mr Price Home | Windhoek
03.2009 - 11.2014
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma
Academia Secondary School | Windheok | 2004
Skills
Network Migration
Mathematics
Writing
Hardware Components
Hardware and Software Installation
Monitoring
Diagnosing Issues
Repairing
Certification
Microsoft MD-101/
- Managing Modern Desktops
Microsoft MD-100
- Windows Client
Microsoft MS-900
- Microsoft 365 Fundamentals
Languages
English, Nama/Damara, Afrikaans
Native language
Timeline
System Administrator
Business Connexion
08.2018 - CurrentRead more
Field Technician
Computer Equipment Brokers (CEB)
06.2017 - 08.2018Read more
Store Manager
Mr Price Home
12.2014 - 07.2016Read more
Assistant Store Manager
Mr Price Home
03.2009 - 11.2014Read more
Academia Secondary School - High School Diploma,
Read more