Fernando M Booysen
Windhoek,Namibia
Summary
Accomplished IT professional with expertise in network infrastructure certification and TCP/IP networking. Demonstrates proficiency in technical support and troubleshooting, ensuring customer service excellence through effective issue diagnosis and resolution. Skilled in mobile device management, operating system proficiency, and hardware and software installation. Adept at user profile management, program installation and updates, documentation and reporting, as well as Active Directory management and email server configuration. Committed to leveraging technical skills to enhance organisational efficiency and drive technological innovation.
Offering strong foundation in technical support and troubleshooting with keen aptitude for learning new technologies. Knowledgeable about network management, software installation, and customer service, ensuring smooth IT operations. Ready to use and develop problem-solving, communication, and organisational skills in System Administrator role.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
System administrator
Business Connexion
Windhoek, Namibia
08.2018 - 03.2024
- Executed server upgrades ensuring minimal disruption to daily operations..
- Troubleshot hardware issues to prevent downtime in operations.
- Trained end-users on software usage, enhancing operational smoothness and proficiency.
- Implemented software and hardware upgrades to boost system speed.
- Worked with vendors to evaluate and integrate new hardware and software solutions.
- Investigated problems with hardware and software to trace faults.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
- Installed network equipment like routers and switches, improving connectivity across the organisation.
- Provided technical support to staff, improving productivity levels.
- Managed backup systems for data protection assurance.
- Evaluated and recommended hardware upgrades based on user needs and budget constraints.
Field support technician
Business Connexion
Windhoek, Namibia
06.2017 - 07.2018
- Maintained high level of customer satisfaction through timely resolution of queries.
- Improved network speed with regular system upgrades and patch installations.
- Tested new systems before deployment, avoided potential operational pitfalls.
- Monitored server performance regularly to prevent unexpected outages.
- Travelled frequently between company sites for onsite support and project implementation.
- Reduced downtime with efficient problem diagnosis and resolution.
- Documented incidents meticulously, facilitated future reference and analysis.
- Installed software updates, ensured optimal system performance.
- Delivered training sessions to improve staff's IT proficiency.
- Resolved complex issues via remote desktop control tools.
- Kept up to date with and followed all company procedures and protocols.
- Managed on-site installation, repair, maintenance and testing with strong attention to detail.
- Responded promptly to service requests, minimised disruption to business functions.
- Conducted on-site troubleshooting and diagnostics, swiftly identifying and resolving hardware and software issues to meet or exceed service level agreements (SLAs).
Education
GCSEs - Grade 12
Academia Secondary School
Windhoek 01.2000 - 11.2004
A+ -
CompTia
Online 04.2020 - 04.2023
MD-101 - Managing Modern Desktops
Microsoft
Online Course 12.2022 - 12.2023
MD-100 - Windows Client
Microsoft
Online Course 06.2022 - 06.2023
MS-900 - Microsoft 365 Fundamentals
Microsoft
Online Course 06.2021 - 06.2022
A+ - Computer Hardware and Software Specialist
Institute of Information and Technology
Windhoek, Khomas 07.2010 - 07.2010
N+ - Networking Specialist
Institute of Information and Technology
Windhoek 10.2010 - 10.2010
Skills
- Network infrastructure certification
- Technical support and troubleshooting
- Mobile device management
- TCP/IP networking
- Customer service excellence
- Operating system proficiency
- Hardware and software installation
- User profile management
- Program installation and updates
- Documentation and reporting
- Issue diagnosis and resolution
- Active Directory management
- Email server configuration
Languages
English
Fluent
Afrikaans
Intermediate
Damara/Nama
Elementary
Affiliations
- Listening to Music
- Playing Soccer
Certification
A+ Certification
N+ Certification
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
MD-101 - Managing Modern Desktops
Microsoft
12.2022 - 12.2023
MD-100 - Windows Client
Microsoft
06.2022 - 06.2023
MS-900 - Microsoft 365 Fundamentals
Microsoft
06.2021 - 06.2022
A+ -
CompTia
04.2020 - 04.2023
System administrator
Business Connexion
08.2018 - 03.2024
Field support technician
Business Connexion
06.2017 - 07.2018
N+ - Networking Specialist
Institute of Information and Technology
10.2010 - 10.2010
A+ - Computer Hardware and Software Specialist
Institute of Information and Technology
07.2010 - 07.2010
GCSEs - Grade 12
Academia Secondary School
01.2000 - 11.2004