FELICIA NAMUNANZI MBAIMBAI
Okahandja, Namibia
Summary
Highly-motivated person, using extensive experience and knowledge to ensure the highest standards of customer service. Working positively and enthusiastically to achieve daily tasks with accuracy and efficiency while offering meticulous attention to details.
Overview
4
4
years of professional experience
Work History
Research Assistant
World Food Programme, United Nations
09.2019 - 10.2019
- Research according to protocols laid out by primary researchers of WFP
- Performed statistical, qualitative and quantitative analysis.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information about the living conditions of people.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Data Entry Clerk
World Food Programme, United Nations
10.2018 - 10.2018
- Record and analyze data
- Supported WFP in the critical analysis of data to aid progression and development of the food bank programme research project
- Transferring data from paper formats into computer files or database systems
- Create spreadsheets with large numbers of figures without mistakes
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Evaluated source documents to locate information needed for each data entry field.
- Reduced data errors by managing multi-step QA process.
- Storing hard copies of data in an organized manner to optimize retrieval
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Cashier
Fantasy Nail Bar
04.2016 - 12.2017
- Worked closely with manager to solve problems and handle customer concerns
- Increased sales 100% by offering advice on purchases and promoting additional products
- Recorded information regarding all transactions in computer by using Point of sale system (POS)
- Issued receipts for purchases and gifts
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor Of Economics - 2017- Present
University of Science And Technology
Certificate - Social Innovation And Entrepreneurship
Namibia Business Innovation Institute
Windhoek 11.2019
Grade 12 -
Caprivi Senior Secondary School
11.2012
Skills
- Team Player
- Computer Literate
- Excellent Time Management
- Data Management
Languages
English
Bilingual or Proficient (C2)
Silozi
Advanced (C1)
Additional Information
REFERENCES:
-Gloria Kamwi - United Nations- WFP Gloria.kamwi@wfp.org +264 61 204 6359
-Mr Eden T ShipangaUniversity of Science and Technology Eshipanga@nust.na +264 61 207 2738
-Ms Emilia Shikwamhanda (Country Coordinator)- Namibia Business Innovation Institute RLabs Namibia +264 61 207 2769
-Ms Rachel Sasele - Fantasy Nail Bar Manager +264853891484
Timeline
Research Assistant
World Food Programme, United Nations
09.2019 - 10.2019
Data Entry Clerk
World Food Programme, United Nations
10.2018 - 10.2018
Cashier
Fantasy Nail Bar
04.2016 - 12.2017
Bachelor Of Economics - 2017- Present
University of Science And Technology
Certificate - Social Innovation And Entrepreneurship
Namibia Business Innovation Institute
Grade 12 -
Caprivi Senior Secondary School
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