FABIO MURLI
Naples
Summary
I am a 22-year-old professional with a strong passion for tourism, combining practical experience in the hospitality sector with academic excellence. I graduated with top marks in Tourism Management from the University of Naples Parthenope and am currently pursuing a Master's in Tourism Destination Management at Breda University of Applied Sciences in the Netherlands. I bring a proactive and positive attitude, a natural predisposition for teamwork, and a strong orientation toward problem-solving, aiming to contribute effectively to innovative and dynamic environments.
Overview
2
2
years of professional experience
Work History
Waiter
Barrio Botanico (Guma SRL)
Naples, Italy
12.2021 - 11.2023
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Anticipated guest needs and provided proactive service.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
Waiter
L'Incanto Di Luigi Russo E C. S.N.C.
Positano, Italy
07.2021 - 08.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
BBA - Tourism Firms Management
Università Degli Studi Di Napoli Parthenope
Naples, Italy04.2024
High School Diploma -
Liceo Ginnasio Statale Gian Battista Vico
Naples, Italy06.2020
Master of Arts - Tourism Destination Management
Breda University of Applied Sciences
Breda 08.2024 - Current
Skills
Customer Service
Languages
English
Advanced (C1)
French
Intermediate (B1)
Spanish
Upper intermediate (B2)
Timeline
Master of Arts - Tourism Destination Management
Breda University of Applied Sciences
08.2024 - Current
Waiter
Barrio Botanico (Guma SRL)
12.2021 - 11.2023
Waiter
L'Incanto Di Luigi Russo E C. S.N.C.
07.2021 - 08.2021
BBA - Tourism Firms Management
Università Degli Studi Di Napoli Parthenope
High School Diploma -
Liceo Ginnasio Statale Gian Battista Vico
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