FABIO MURLI
Naples
Summary
I am a 22-year-old professional with a strong passion for tourism, combining practical experience in the hospitality sector with academic excellence. I graduated with top marks in Tourism Management from the University of Naples Parthenope and am currently pursuing a Master's in Tourism Destination Management at Breda University of Applied Sciences in the Netherlands. I bring a proactive and positive attitude, a natural predisposition for teamwork, and a strong orientation toward problem-solving, aiming to contribute effectively to innovative and dynamic environments.
Overview
2
2
years of professional experience
Work History
Waiter
Barrio Botanico (Guma SRL)
Naples
12.2021 - 11.2023
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Anticipated guest needs and provided proactive service.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
Waiter
L'Incanto Di Luigi Russo E C. S.N.C.
Positano
07.2021 - 08.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
BBA - Tourism Firms Management
Università Degli Studi Di Napoli Parthenope
Naples, Italy04.2024
High School Diploma -
Liceo Ginnasio Statale Gian Battista Vico
Naples, Italy06.2020
Master of Arts - Tourism Destination Management
Breda University of Applied Sciences
Breda 08.2024 - Current
Skills
Customer Service
Strong multitasking
Cleaning and sanitization
Order Taking
Relationship Management
Beverage Service
Wine service
Safe Food Handling
Hospitality service expertise
Food and Beverage Service
Cool Under Pressure
Languages
English
Advanced (C1)
French
Intermediate (B1)
Spanish
Upper intermediate (B2)
Timeline
Master of Arts - Tourism Destination Management
Breda University of Applied Sciences
08.2024 - Current
Waiter
Barrio Botanico (Guma SRL)
12.2021 - 11.2023
Waiter
L'Incanto Di Luigi Russo E C. S.N.C.
07.2021 - 08.2021
BBA - Tourism Firms Management
Università Degli Studi Di Napoli Parthenope
High School Diploma -
Liceo Ginnasio Statale Gian Battista Vico