Ezira N. Santambwa - Kompeli
Windhoek
Summary
Experienced IT Consultant with experience in handling complex software application issues. Strengths include solving problems, managing customer expectations and maintaining excellent time-management. Previous roles involved diagnosing errors, training users on applications, and contributing to system improvements for enhanced functionality.
Overview
6
6
years of professional experience
Work History
IT Consultant (Digital Support)
Nedbank Namibia
Windhoek
11.2023 - Current
- Provide technical support for hardware, software, and network issues.
- Provide technical support for internal and external users for an application.
- Identify issues related to application performance, security, data integrity, and system availability.
- Resolve customer queries regarding application functionality through phone or email communication.
- Monitor application logs and database tables to identify potential problems before they arise.
- Create detailed documentation outlining procedures for managing applications and databases, as well as user instructions for operating them effectively.
- Perform root cause analysis on reported incidents in order to quickly resolve any issues that may arise.
- Provide training and guidance on using applications for both end-users and support staff.
- Escalate technical issues to development or technical operations team following prescribed support guidelines.
Administrator
StayToday Bookings
Windhoek
11.2021 - 12.2022
- Answered incoming calls and responded to customer inquiries.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Assessing and validating digital identities
- Compiling daily reports for a business client
ICT Technician Intern
Roads Authority
Windhoek
01.2019 - 04.2019
- Installed and configured new computer hardware, software and network systems.
- Maintained and troubleshot existing ICT equipment, networks and systems.
- Developed and documented operational processes for efficient use of ICT resources.
- Managed user accounts, permissions, access rights and security protocols in accordance with company policy.
- Performed regular backups of data to ensure business continuity in the event of a disaster recovery situation.
- Configured firewalls, routers and other networking equipment according to best practice standards.
- Investigated faults across multiple platforms including hardware, software, applications and databases.
- Supported mobile devices such as laptops, tablets and smartphones by configuring settings and installing applications.
IT Help Desk Technician Intern
Chemonics
Windhoek
09.2018 - 12.2018
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
Education
Bachelor of Science - Bachelor of Computer Science
Namibia University of Science And Technology
Windhoek, Namibia11-2020
High School Diploma -
Caprivi Senior Secondary School
Katima Mulilo, Namibia11-2015
Skills
- Root Cause Analysis
- Digital solutions
- Incident Management
- Remote Support
- Mobile Device Management
- Problem Resolution
- Customer Support
- Software Installation
- Data entry
- Team player
References
References available upon request.
Timeline
IT Consultant (Digital Support)
Nedbank Namibia
11.2023 - Current
Administrator
StayToday Bookings
11.2021 - 12.2022
ICT Technician Intern
Roads Authority
01.2019 - 04.2019
IT Help Desk Technician Intern
Chemonics
09.2018 - 12.2018
Bachelor of Science - Bachelor of Computer Science
Namibia University of Science And Technology
High School Diploma -
Caprivi Senior Secondary School
Similar Profiles
Albertina Katiku HausikuAlbertina Katiku Hausiku
Bank Branch manager at Nedbank NamibiaBank Branch manager at Nedbank Namibia
Helene Meintjes NamibiaHelene Meintjes Namibia
Manager: Marketing, Sponsorships and CSI at Nedbank NamibiaManager: Marketing, Sponsorships and CSI at Nedbank Namibia
Tjivingurura MbuendeTjivingurura Mbuende
Executive Corporate & Investment Banking at Nedbank NamibiaExecutive Corporate & Investment Banking at Nedbank Namibia