Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Eunike Nasheovoye Mweutota

Oshakati

Summary

Experienced banking professional with 16 years of comprehensive experience in retail banking operations, relationship management, and team leadership. Proven track of delivering exceptional customer service.

Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Sales Advisor

Bank Windhoek
Ongwediva
07.2008 - Current
  • Conducted extensive market research and analysis to identify new potential customers.
  • Monitored sales activities using analytics tools and provided recommendations based on findings.
  • Analyzed customer feedback data to determine areas of improvement in product and service offerings.
  • Identified opportunities for cross-selling additional products and services to existing customers.
  • Ensured compliance with company policies related to sales activities.
  • Developed and implemented sales strategies to exceed monthly targets.
  • Utilized CRM systems for tracking customer information and managing sales pipelines.
  • Resolved customer complaints in an efficient manner while preserving customer loyalty.
  • Managed and retained existing client accounts.
  • Exceeded department expectations for productivity and accuracy levels.
  • During weekends I Supervise a team of banking staff and guide them to enhance productivity and customer service delivery, ensuring compliance with regulatory requirements and internal policies.

Education

Advance Diploma - Finance

Advanced Diploma in Banking, Finance And Credit
Windhoek
10-2013

Skills

  • CRM proficiency
  • Client acquisition
  • Cross-selling strategies
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Time management abilities
  • Opening and closing procedures

Languages

Oshiwambo
First Language
English
Upper Intermediate (B2)
B2

Certification

  • ATM Custodian and other banking related certificates.

References

References available upon request.

Timeline

Senior Sales Advisor

Bank Windhoek
07.2008 - Current

Advance Diploma - Finance

Advanced Diploma in Banking, Finance And Credit

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Eunike Nasheovoye Mweutota