Chief System Analyst
Ministry of Environment, Forestry, and Tourism (MEFT)
Windhoek, Namibia
09.2023 - Current
- Improved operational efficiency by leading the implementation of five national systems, ensuring full stakeholder alignment, documentation integrity, and sustainable handover planning.
- Enhanced process efficiency through the strategic management of HR, procurement, and workshop documentation, improving turnaround times and internal coordination.
- Facilitated collaboration across directorates by organizing and leading multi-day workshops, finalizing SLAs, and driving consensus on system requirements and support structures.
- Reviewed and aligned TORs and SLAs for major IT projects, ensuring contractual clarity, accountability, and service continuity.
- Mentored junior staff and graduate-in-training personnel to foster professional growth, technical onboarding, and high performance.
- Optimized system performance by diagnosing and resolving major system issues, reducing downtime, and enhancing user satisfaction.
Championed institutional best practices in IT project management, documentation, and stakeholder engagement, contributing to long-term operational resilience. - Managed incident reporting and cross-departmental coordination, reinforcing accountability and timely resolution of workplace challenges.
