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Ester NM Ekandjo
Nkurenkuru
Summary
I'm a dedicated ICT professional with over 10 years of experience in banking technology, digital migration, IT support, and user training. I have a strong academic foundation in Information Technology, Business Management, and the Banking Industry, complemented by a proven ability to drive digital adoption and troubleshoot technical systems. I'm committed to enhancing organizational efficiency through technology enablement while fostering technical and digital literacy, as well as cybersecurity awareness. Passionate about leveraging ICT solutions to improve service delivery and empower teams to achieve their goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
E-Migration Officer
FNB Namibia
Nkurenkuru, Namibia
03.2023 - Current
- Delivered ICT-focused customer education sessions to enhance digital literacy.
- Promoting digital banking adoption through customer training on mobile apps, online banking, and self-service platforms.
- Increased operational efficiency by guiding customers in using digital platforms for payments, transfers, and FOREX transactions.
- Provide technical guidance on mobile banking apps and self-service system.
Multi-Skilled Consultant
FNB Namibia
Ongwediva, Namibia
11.2022 - 02.2023
- Managed branch administration ensuring operational efficiency.
- Handled customer complaints and queries efficiently to ensure high satisfaction.
- Ensured adequate staffing for seamless branch operations and effectively managed employees.
- Provided exceptional customer support by attentively addressing digital and banking queries.
Service Broker
FNB Insurance Brokers Namibia
Oshakati, Namibia
09.2015 - 10.2022
- Ensure effective administrations, policies renewals & handling customer's policies, resolving claims and queries efficiently.
- Enhance sales and retention of insurance products.
- Delivered prompt and efficient service to boost customer satisfaction.
- Enhanced operational workflow and reporting accuracy.
IT Field support
Electoral Commission of Namibia
Outapi, Namibia
07.2019 - 09.2019
- Resolved technical incidents ensuring smooth voter registration process.
- Diagnosed hardware faults for swift corrective action.
Computer Instructor
Ministry of Youth National Service Sport and Culture
Outapi, Namibia
01.2015 - 08.2015
- Led computer class, teaching students essential computing skills.
- Controlled students behaviors and deliver organized lectures to maintain a focused-learning environment.
- Simplified complex ICT concepts for diverse learners.
Mathematics and Science teacher (grade 5-7)
Iipanda Primary School
05.2011 - 12.2011
- Managed class & delivered mathematics and science lessons to learners.
- Fostered a positive learning environment that encouraged an active participation of all learners.
Education
Master of Science in Information Technology
The International University of Management (IUM)
Namibia12-2025
Diploma in Business Management
Amity University
India12-2017
Honors Degree in Business Information System
The International University of Management
Namibia12-2015
Certificate - Grade 11 – 12
Iipumbu Senior Secondary School
01-2009
Skills
- Microsoft Office Suite (Advanced)
- Digital Banking Systems
- IT Hardware & Software Maintenance
- Online Transaction Platforms
- Basic Database & System Support
- Data Analysis & Reporting (Power BI)
- Computer's Networking
- Information Security Management
- Project Management Tools
Certification
- Powered Business Intelligence
- Basic Business Management Training
- Business Process and Operations Efficiency
- Cybersecurity Training
- Financial Management Literacy (Be Financial Fit)
LANGUAGES
English - Advanced
Oshiwambo - Fluent
Rukwangali - Elementary
CORE COMPETENCIES
- Digital Transformation & Migration Strategy
- IT Support & Technical Troubleshooting
- Digital Banking Platforms & Online Systems
- User Training & ICT Capacity Building
- Cybersecurity Fundamentals
- Power BI & Data Reporting
- Business Process Optimization
- Customer-Centric Technology Solutions
- FOREX & Digital Transaction Systems
- Systems Administration Support
Timeline
E-Migration Officer
FNB Namibia
03.2023 - Current
Multi-Skilled Consultant
FNB Namibia
11.2022 - 02.2023
IT Field support
Electoral Commission of Namibia
07.2019 - 09.2019
Service Broker
FNB Insurance Brokers Namibia
09.2015 - 10.2022
Computer Instructor
Ministry of Youth National Service Sport and Culture
01.2015 - 08.2015
Mathematics and Science teacher (grade 5-7)
Iipanda Primary School
05.2011 - 12.2011
Master of Science in Information Technology
The International University of Management (IUM)
Diploma in Business Management
Amity University
Honors Degree in Business Information System
The International University of Management
Certificate - Grade 11 – 12
Iipumbu Senior Secondary School