ESTER KAKOLOLO
ONGWEDIVA OSHANA
Summary
Drivers License: Code B
I have over 9 years of experience in the retail industry, starting my career as an intern in office administration. I am highly motivated and eager to learn, always seeking opportunities to take on new challenges, particularly within the logistics and supply chain management sector. My dedication to personal and professional growth drives me to contribute effectively in dynamic and demanding environments.
Overview
9
9
years of professional experience
Work History
Store Manager
CTM
Ongwediva , NA
02.2022 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Ordering and capturing stock on sap system.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints in a timely manner.
Warehouse Assistant
CTM
Windhoek, NA
10.2019 - 01.2022
- Collaborated with other departments to coordinate product delivery schedules.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Used pallet jacks to move items to and from warehouse locations.
- Managed weekly cycle counts to ensure accurate inventory levels are maintained.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Inspected and moved products to designated areas in warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Sales Representative
CTM
Windhoek, NA
10.2016 - 09.2018
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Prepared and delivered appropriate presentations on products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated deals and handled complaints or objections.
- Answered inquiries from prospective customers regarding features of products and services offered.
Office Administration Assistant
CTM
Windhoek, NA
10.2015 - 09.2016
- Organized and scheduled meetings and appointments for management.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained confidentiality of sensitive information and documents.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Processed invoices, payments, and receipts in accordance with company policies.
- Inputting time sheets into payroll system on a weekly basis.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Bachelor Degree Honors in Logistics And Supply Chain Management - Logistics And Supply Chain Management
Namibia University of Science And Technology
Windhoek10-2019
Skills
- Store operations oversight
- Operational budgeting
- Personnel development
- Team development
- Customer relations
- Leading staff meetings
- Inventory control
- Store opening and closing
- Supply ordering
- Merchandise planning
- Performance reviews
- Sales analysis
- Inventory management
- Competitor monitoring
- Customer service management
Languages
Oshiwambo
First Language
English
Advanced
C1
Afrikaans
Intermediate
B1
References
- Hileni Nambahu- Store Manager CTM Windhoek
Cell: +264 816613817
Tel: 061255318
Cell: +264812415140Mrs Tshoopara- Lecturer at NUST
Cell: +264813716466Mrs Lillian Shiyova -Logistician Debmarine
Timeline
Store Manager
CTM
02.2022 - Current
Warehouse Assistant
CTM
10.2019 - 01.2022
Sales Representative
CTM
10.2016 - 09.2018
Office Administration Assistant
CTM
10.2015 - 09.2016
Bachelor Degree Honors in Logistics And Supply Chain Management - Logistics And Supply Chain Management
Namibia University of Science And Technology