Ermelin Veronika Anton
Tsumeb
Summary
Dynamic and results-oriented sales and marketing professional with a proven track record in customer service excellence and relationship building. Expertise in understanding customer needs, fostering loyalty, and driving revenue growth through innovative solutions. Strong communication and interpersonal skills enhance effective negotiation and superior service delivery. Adept at training and mentoring teams to ensure a cohesive approach to achieving organizational goals while engaging with stakeholders at all levels.
Overview
18
18
years of professional experience
Work History
Salesperson
Hope Charity Shop
05.2024 - Current
- Enhanced customer engagement through tailored product presentations and active listening.
- Established long-term client relationships by providing exceptional service and support.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
Marketing Apprentice
Vision 2030 Focus Magazine
01.2019 - 01.2021
- Marketer, Proofreader, Administrator, Minute Taking
- Assisted in content creation and editorial processes for magazine publications.
- Researched industry trends to support article development and enhance topic relevance.
- Edited and proofread articles for clarity, grammar, and adherence to style guidelines.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Enhanced communication skills by effectively conveying project needs and updates to supervisors and peers.
Shop Supervisor, Sales
Mandoza Clothing
01.2008 - 01.2018
- Oversaw daily operations, ensuring optimal workflow and staff performance.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Resolved customer issues promptly, enhancing satisfaction and fostering repeat business relationships.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Education
Advanced Diploma NQF L6 - Marketing Management
Triumphant College Namibia
Windhoek11-2022
High School Diploma -
Etosha Secondary School
Tsumeb, Oshikoto, Namibia11-2003
Skills
- Critical thinking
- Team worker
- Effective communication
- Proofreading
- Administration
- Clientele service, sales and marketing
- Customer service
- Relationship building
- Networking
- Referral marketing
- Interpersonal communication skills
LANGUAGES
English
Afrikaans
Damara/Nama
Timeline
Salesperson
Hope Charity Shop
05.2024 - Current
Marketing Apprentice
Vision 2030 Focus Magazine
01.2019 - 01.2021
Shop Supervisor, Sales
Mandoza Clothing
01.2008 - 01.2018
Advanced Diploma NQF L6 - Marketing Management
Triumphant College Namibia
High School Diploma -
Etosha Secondary School