Erastus Kapombo Nangolo
Windhoek
Summary
Professional sales and marketing specialist with strong track record in driving revenue growth and brand visibility. Expertise in developing and executing strategic campaigns and building client relationships. Known for excellent communication skills, adaptability, and collaboration within team environments to achieve corporate goals. Adept at leveraging market insights and data analytics to optimize performance and exceed targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Sales and Marketing Agent
Raymo Direct Marketing
07.2024 - 04.2025
- Approach and engage customers in-store or in high-traffic areas.
- Explain the benefits and features of the store credit card (e.g., rewards, discounts, installment plans).
- Answer questions and address concerns regarding card usage, fees, interest rates, and eligibility.
- Promote credit card offers through face-to-face interactions
- Convince customers to sign up for the credit card by effectively presenting its value.
- Collect and verify customer details needed for application processing.
- Meet or exceed sales targets set by the employer or client.
- Assist customers in filling out application forms (digital based).
- Ensure that all customer information is complete and accurate.
- Submit applications to the financial partner for processing.
- Adhere to company policies, financial regulations, and data protection laws.
- Ensure customer information is handled with confidentiality and integrity.
- Be transparent about terms and conditions.
In-Field Sign-Up Agent
Allbet Sports Betting
10.2023 - 03.2024
- Approach and engage potential customers in a professional and friendly manner.
- Clearly explain the benefits of signing up, including promotions, bonuses, and features of the betting platform.
- Assist customers with account registration on mobile apps or web platforms.
- Ensure all required details (e.g., age, ID, contact info) are accurately collected.
- Verify customer age and identity in accordance with local gambling regulations (e.g., checking ID for age restriction).
- Ensure that Know Your Customer (KYC) requirements are met during the sign-up process.
- Educate customers about responsible gambling practices and betting limits.
- Promote current offers such as welcome bonuses, free bets, and referral incentives.
- Distribute flyers, brochures, or branded merchandise to attract attention and drive sign-ups.
- Help customers understand how to place bets, deposit funds, and navigate the platform.
- Provide basic assistance on account issues, app usage, or payment methods.
- Direct more complex queries to the appropriate support team or supervisor.
- Follow up with newly registered users when required.
Call Centre Payments, Withdrawal and Helpdesk Agent
Allbet Sports Betting CC
12.2022 - 10.2023
- Answering incoming calls and responding to customer emails, following up on customer calls and emails where necessary
- Managing and resolving customer complaints
- Processing customer orders, forms, and applications
- Processing betting ticket queries/complaints, identifying, researching and resolving customer complaints using applicable software, following up on dissatisfied customers and escalating unresolved matters to the relevant parties
- Effecting Call Centre banking requirements - downloading bank statements, sending bank balances, banking and withdrawing large amounts of cash
- Cashing and processing E-wallet transactions and reversals (investigation, fault finding, letter preparation, client liaison)
- Effecting Call Centre cash-up procedures — maintaining control spreadsheet, reconciling transactions and cash received
- Selling and upselling products and placing customer orders in the computer system
- Providing product and service information to customers
- Routing calls to appropriate resources
- Documenting all call information according to standard operating procedures, completing call logs and reports
- Recognising, documenting and alerting the management team of trends in customer calls
- Other duties as assigned.
- Reason for Leaving: Retrenchment
Pump Attendant
Shared Advertising CC t/a Shared Petroleum CC
11.2019 - 12.2021
- Manually provide diesel or petrol service
- Process cash, card or account payments
- Entry of client log-sheets
- Reason for Leaving: Retrenchment – Company Closure (Covid19)
Education
No Degree - Logistics & Supply Chain Management
Namibia University of Science & Technology
Windhoek, Khomas, Namibia01-2029
Grade 12 - Commerce
Ongha Secondary School
Ongha01.2016
Certificate - Digital Marketing
UniAthena
Online10-2024
Certificate - Data Science
UniAthena
Online10-2024
Skills
- Administrative & Reporting
- Accurate data entry
- Application processing
- Daily reporting
- CRM system familiarity
- Record keeping
- Field marketing
- Face-to-face engagement
- Campaign execution
- Brand representation
- Promotional event support Customer Service Skills
- Client relationship management
Marketing & Outreach
- Conflict resolution
- Handling objections
- Active listening
- Customer onboarding Technical & Digital Skills
- Mobile device and app literacy
- Online registration and verification
- Familiarity with betting apps or platforms
- Basic troubleshooting of mobile/web apps Sales & Promotion Skills
- Persuasive communication
- Lead generation
- Product promotion
- Upselling and cross-selling
- Meeting sales targets
Certification
Namibia Senior Secondary Certificate (Subject Award)
- First Language Oshikwanyama - Higher - 3(THREE)
- Accounting - Ordinary - B(b)
- Business Studies - Ordinary - C(c)
- Mathematics - Ordinary - C(c)
- Economics - Ordinary - D(d)
- English as a Second Language - Ordinary - D(d)
Language Proficiency
English - Speak: Good, Write: Good, Read: Good
Oshiwambo - Speak: Good, Write: Good, Read: Good
References
Ms. Jay, Futter, General Services Officer, +264 (0)81 439 6924, TotalEnergies
Timeline
Direct Sales and Marketing Agent
Raymo Direct Marketing
07.2024 - 04.2025
In-Field Sign-Up Agent
Allbet Sports Betting
10.2023 - 03.2024
Call Centre Payments, Withdrawal and Helpdesk Agent
Allbet Sports Betting CC
12.2022 - 10.2023
Pump Attendant
Shared Advertising CC t/a Shared Petroleum CC
11.2019 - 12.2021
No Degree - Logistics & Supply Chain Management
Namibia University of Science & Technology
Grade 12 - Commerce
Ongha Secondary School
Certificate - Digital Marketing
UniAthena
Certificate - Data Science
UniAthena
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