ENNIFER K NDANA
OUTJO,KUNENE
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
8
8
years of professional experience
Work History
TRAINEE-TRAINER, HOSPITALITY AND TURISM Level 1&2
AFRIYOUNG HOTELIERS ACADEMY
07.2020 - 11.2021
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Creating training tools and operations manuals and delivering training programs .
- Conduct training classes,demonstrating practical skills in work settings.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
CATERER
ORDC GUESTHOUSE
07.2020 - 11.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Created numerous appetizer, entree and dessert options to enable creation of customized menus.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
- Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
SERVER
WATERBERG PLATEAU PARK
02.2014 - 02.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
Education
DIPLOMA - HOSPITALITY MANAGEMENT
AMERICAN HOTEL AND LODGING INSTITUTE
HARARE, ZIMBABWE07.2018
LEVEL 1&2 CERTIFICATE - HOSPITALITY AND TOURIM
OKAKARARA VOCATIONAL TRAINING CENTER
OKAKARARA,OTJOZONDJUPA04.2015
Skills
- Meeting Support
- Incident Reports
- Guest Interaction
- Food Storage
- Order Accuracy
- Professional Relationships
Additional Information
Skype: enniferndana
Timeline
TRAINEE-TRAINER, HOSPITALITY AND TURISM Level 1&2
AFRIYOUNG HOTELIERS ACADEMY
07.2020 - 11.2021
CATERER
ORDC GUESTHOUSE
07.2020 - 11.2021
SERVER
WATERBERG PLATEAU PARK
02.2014 - 02.2015
DIPLOMA - HOSPITALITY MANAGEMENT
AMERICAN HOTEL AND LODGING INSTITUTE
LEVEL 1&2 CERTIFICATE - HOSPITALITY AND TOURIM
OKAKARARA VOCATIONAL TRAINING CENTER
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