Emilie Ngendjo
Ongwediva, Namibia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Store Manager
CLICKS GROUP
02.2021 - 06.2023
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value
- To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
THE FOSCHINI GROUP
09.2018 - 04.2019
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Hired, trained and managed team associates including evaluating performance and enforcing disciplinary action
- Analyzed performance data to assess, optimize and elevate operation, targeting current and expected demands
- Processed shipment and organized stock shelves
- Reorganized sales floor changing product layout to optimize customer flow and improve product visibility
- Monitored supplier operation to verify quality, delivery schedule and conformance to control specifications
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Oversaw inventory management with cycle counts, audits and shrinkage control.
Administration Manager
WOERMANN & BROCK
06.2016 - 08.2018
- Filed financial documents using set record keeping rules, following confidentiality policies
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Reduced employee turnover through employee development and other retention measures.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Verified customer information for orderly, up-to-date online systems.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Met department budgets by monitoring and reporting on office expenses.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Built and managed processes for tracking and monitoring department performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Diploma in Accounting and Finance - Accounting And Finance
INTERNATIONAL TRAINING COLLEGE LINGUA
WINDHOEK, NAMIBIA01.2024
Certificate in Accounting and Auditing - Accounting And Business Management
UNIVERSITY OF NAMIBIA (UNAM)
WINDHOEK NAMIBIA03.2015
High School Diploma -
HIGH SCHOOL
WALVIS BAY, NAMIBIA11.2013
Skills
- Retail Inventory Management
- Talent Recruitment
- POS Systems
- Partnership Building
- Team Development
- Employee Training
- Operations Management
- Customer Service Management
- Promotional Planning
- Budget Administration
- Risk Management
- Store Merchandising
- Project Management
- Personnel Development
- Revenue Generation
- Supply Ordering
- Hourly Shift Management
- Store Displays
- Security System Monitoring
- Relationship Building and Management
- Leadership Development
- Marketing and Promotions
- Recruiting and Hiring
- Product Merchandising
- Systems and Software Expertise
- Store Opening and Closing
- Root Cause Analysis
- Maximizing Profitability
- Vendor Management
- Mathematical Aptitude
- Retail Merchandise Quality Standards
- Process Improvements
- Performance Reviews
- Shift Checklists
- Staff Training
- Accurate Cash Handling
- Staff Management
- Order Management
- Time Management
- Employee Motivation
- Team Leadership
- Store Opening and Closing Procedures
Special Skills And Experience
- Risk management
- Team oriented
- Administrative support
- Inventory control
- Operational budgeting
- Scheduling master
- Sales Professional
- Outstanding communication skills
- Customer Service
- Accurate cash handling
- Leadership reports
- Employee Training and development
- Root cause analysis
- Process improvement
- Inventory Management
- Store operating oversight
- Employee supervision and motivation
Personal - Qualities And Abilities
- Self-discipline
- Honest
- Confident
Bookkeeping Skills
- Invoicing
- Tax Calculation
- Debt Monitoring
- Payroll Processing
- Financial Analysis
- Accounts Balancing
- Petty Cash Handling
- Reconciliation
- Internal Control Systems
Technological Skills
- Microsoft Excel
- Word
- Outlook
- Windows Operating System
Languages Ability
- English, Fluent
- Oshiwambo, Fluent
- Afrikaans, Fluent
- Rukwangali, Fluent
REFERENCE
UNIVERSITY OF NAMIBIA
Assistant Faculty Officer: FEMS
Ms. Linda Lehmann
INTERNATIONAL TRAINING COLLEGE LINGUA
Director of Academic Affair
Mrs. M Kawesha
Tel: +264 61301032
Cell: +264811405624
MR. WILLIAM BIERMANN
Senior Manager
The Foschini Group (TFG)
+264 816164182
MR. MARIUS R ENGELBRECHT
Senior Manager
Woermann Brock
+264851406125
MR. CORNE Van Niekerk
Senior Manager
Woermann Brock
+26481 29227240
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
CLICKS GROUP
02.2021 - 06.2023
Store Manager
THE FOSCHINI GROUP
09.2018 - 04.2019
Administration Manager
WOERMANN & BROCK
06.2016 - 08.2018
Diploma in Accounting and Finance - Accounting And Finance
INTERNATIONAL TRAINING COLLEGE LINGUA
Certificate in Accounting and Auditing - Accounting And Business Management
UNIVERSITY OF NAMIBIA (UNAM)
High School Diploma -
HIGH SCHOOL
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