Emilie Nepolo Mwaala
Windhoek
Summary
Dynamic and results-oriented professional with a proven track record at the Office of the Auditor-General, adept in office management and event logistics. Skilled in interpersonal and communication abilities, I excel in coordinating stakeholder engagements and enhancing operational efficiency. Demonstrated expertise in computer skills and problem-solving, significantly contributing to project success and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Executive Secretary to Executive Director
Office of the Auditor-General
Windhoek
03.2014 - Current
- Manage the Executive Directors’ individual stakeholder engagements as well as the multiple engagements by inviting stakeholders on pre-set dates or as close as possible
- Coordinate these engagements to ensure that the Directors’ office and subsequently the FIC maintain a positive reputation
- Compile and prepare presentations, letters, and memoranda to ensure effective internal/external communication with clients
- Coordinate international stakeholder briefing sessions
- Managing and coordinated multiple projects simultaneously, ensuring alignment with strategic goals and deadlines, demonstrating strong organizational skills and attention to detail
- Providing comprehensive administrative support, including scheduling meetings, preparing agendas, and documenting minutes, contributing to efficient operations within the office
- Serving as a primary point of contact for internal and external stakeholders, fostering effective communication and collaboration to advance project objectives
- Overseeing the collection, analysis, and reporting of data related to project outcomes, utilizing business information systems to enhance decision-making processes
- Assisting in the preparation and monitoring of project budgets, ensuring financial resources were allocated appropriately and efficiently managed
- Identifying opportunities for process improvements within administrative operations, contributing to enhanced efficiency and project success
Customer Consultant
AVIS Namibia
Windhoek
01.2012 - 02.2014
- Engage with customers through various channels (phone, email, chat) to address inquiries, provide information, and resolve issues
- Identify customer problems and provide timely solutions, ensuring a satisfactory resolution and a positive customer experience
- Gather customer feedback and insights to identify trends, areas for improvement, and potential opportunities for product enhancements
Legal Secretary / Administrator
Trustco Insurance Company
Windhoek
01.2008 - 12.2011
- Drafting, proofreading, and formatting legal documents, including briefs, motions, and contracts, ensuring accuracy and adherence to legal standards
- Organizing and maintaining case files, tracking deadlines, and ensuring that all necessary documents are submitted in a timely manner
- Conducting legal research to support case preparation, gathering relevant information from legal databases and resources
- Acting as a liaison between clients and attorneys, handling inquiries, scheduling appointments, and providing updates on case progress
Education
Bachelor of Business Management Honours - NQF level 8
University of Science and Technology
Windhoek01.2024
Bachelor of Business Information and Administration - NQF level 7
University of Science and Technology
Windhoek01.2022
Namibia SENIOR SECONDARY certificate - Grade 12
Concordia Collage
01.2005
Skills
- Interpersonal skills
- Communication skills
- Office Management
- Event/ Logistics and Organizational Planning
- Time Management
- Problem solving skills
- Typing skills 45wpm
- Computer skills
- Budget monitoring
- Meeting agenda preparation
- Advanced multitasking
References
- Mr. Goms Menette, The Executive Director, Office of the Auditor-General, 061-2858205, 0811247312
- Ms. Christell Nassau, Chief Public Relations Officer, Office of the Auditor-General, 061 2858202, 0816020846
- Ms. Desiree Kutondokwa, Portfolio Manager, Retirement Fund Solutions Namibia, 061 446 000, 0813414444
Languages
- English, Advanced
- Afrikaans, Advanced
- Oshiwambo, Advanced
- Otjherero, Advanced
Timeline
Executive Secretary to Executive Director
Office of the Auditor-General
03.2014 - Current
Customer Consultant
AVIS Namibia
01.2012 - 02.2014
Legal Secretary / Administrator
Trustco Insurance Company
01.2008 - 12.2011
Bachelor of Business Management Honours - NQF level 8
University of Science and Technology
Bachelor of Business Information and Administration - NQF level 7
University of Science and Technology
Namibia SENIOR SECONDARY certificate - Grade 12
Concordia Collage
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