EMEL HIAMUTITI
Gobabis, Namibian
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Relief Accounts Control
Gobabis Municipality
03.2023 - Current
- Levying Municipal accounts on a monthly basis.
- Capturing of meter readings.
- Printing of the monthly test run or deviation report.
- Reconciling and investigating any discrepancies.
- Printing of route list and handing it to meter readers.
- Printing of consumers statement of accounts and ensuring that all the statements are mailed and delivered.
- Processing of all applications for new services, meter tests, ampere changes and prepaid services.
- Daily Processing of receipt batches of previous day.
- Supervising of meter readers.
- Handling of customer queries as per the request of the clients.
- Adding of new services / meters on the system and discontinuing of services.
- Making client arrangements on outstanding debtors accounts.
- Disconnecting the services of outstanding debtors.
Cashier
Gobabis Municipality
05.2019 - 03.2023
- Sells pre-paid units and receive accounts payment
- Ensures the correct code for each deposit (service paid)
- Handle enquiries from the public on all related matters
- Process the payments collection from the attorney
- Ensure all accounts are updated for control purposes
- Prints all relevant reports and balances money with audit lists
- Ensure safe and prompt banking of money
- Issue application of services forms to customers
- Filing audit list report and daily receipts on chronological order
- Ensure that the accurate documentation is kept orderly
- Enabled customers to feel welcomed, important and appreciated by answering questions and treating them with respect.
Teller
Standrd Bank Namibia
07.2016 - 04.2019
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted, verified and handled bank deposits and armored car transactions
- Handled various accounting transactions
- Maintained friendly and professional customer interactions
- Established rapport with new clients to increase satisfaction and loyalty.
Signature Verification Officer
Standard Bank Namibia
Windhoek
07.2012 - 09.2013
- Improved operations through consistent hard work and dedication
- Maintain and update (capture) signature and signatory arrangements dispatched from the whole Standard Bank Namibian branches
- Receive and capture corporate client signatory updates from Corporate via email
- Support braches via email or telephone with signature verification.
Debt Collector Clerk
Blake & Associates
Windhoek
12.2011 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Achieved performance goals on consistent basis
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Diploma in Accounting And Finance -
Namibia University Of Science &Technology
Grade 12 Certificate -
Wennie Du Plessis High School
Other Responsibilities
- Gobabis Municipality BID Evaluation Committee Member
References
Mrs. Malan Elago (Manager) from Blake and Associate 0812584649 ,0612924800;
Mrs. Maria Ouseb ( Sigcap Supervisor) from Standard Bank 0612942776, 0814070730;
Mrs. Vanesa Toromba (Supervisor) from Standard Bank 0816879199 ,062562074;
Miss. Glenda Kangueehi (Supervisor) from Municipality of Gobabis 0813066836 ,0814139226, 062577329;
Ms. Angeline Steenkamp (Finance Manager) from Municipality of Gobabis 0813650183, 062577332.
Timeline
Relief Accounts Control
Gobabis Municipality
03.2023 - Current
Cashier
Gobabis Municipality
05.2019 - 03.2023
Teller
Standrd Bank Namibia
07.2016 - 04.2019
Signature Verification Officer
Standard Bank Namibia
07.2012 - 09.2013
Debt Collector Clerk
Blake & Associates
12.2011 - Current
Diploma in Accounting And Finance -
Namibia University Of Science &Technology
Grade 12 Certificate -
Wennie Du Plessis High School
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