Emanuela Parlato

• Supported large volume of costumers in the correct utilization of tools and programs, to maximize the potential of the genetic products sold by the key account managers
• Inspected equipments to diagnose operational issues.
• Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency
• Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
• Focused on customer satisfaction with a positive attitude
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
• Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
• Responded to customer requests for products, services, and company information.
• Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities
• Trained a large volume of costumers' staff on operating procedures and company services

• Worked with the group to implement EU protocols for collecting and analyzing livestock data
• Assisted with special events to communicate the findings of the group to European stakeholders and researchers

■ Developed and implemented genetics and genomic models to analyze complex biological data, with identifying patterns and trends to support evidence-based recommendations for Academy and Industry

■ Developed and maintained SAS programs for data validation and quality control checks, data analysis and generation of tables, listings, and figures for trial reports

■ Responsible for the dissemination and communication of trial results to senior managers and stakeholders, the update of manuals and the dissemination of trial results in scientific peer reviewed journals, scientific conferences, and technical communications

■ Create programming tools to facilitate routine analytical tasks for the EU Genetics and Technical service teams

■ Educated team members without statistical background with basic statistical methods and R programming

■ Interpreted and presented findings and statistical concepts and ideas to interdisciplinary teams and external stakeholders, ensuring clear and effective communication of complex statistical concepts to both technical and non-technical audiences

• Member of the Methagene- Working group- Large-scale methane measurements on individual ruminants for genetic evaluations
• Implementing genetic and genomic models for reducing methane emission in livestock