ELTON GREGORY JACOBS
WINDHOEK, KHOMAS
Summary
Proven leader in retail management, adept at driving significant sales increases through effective merchandise planning and promotional strategies. At STAMPRIET MARKET, I spearheaded visual merchandising initiatives, enhancing customer engagement and satisfaction. Skilled in inventory control and team leadership, I excel in creating cohesive, high-performing teams. Demonstrates exceptional decision-making and communication abilities, consistently achieving and surpassing sales targets.
Overview
24
24
years of professional experience
Work History
MERCHANDISER SUPERVISOR
STAMPRIET MARKET RALPH 0814209016
09.2023 - Current
- Enhanced merchandising displays by implementing creative visual concepts and strategies.
- Provided guidance on best practices in visual merchandising throughout the organization leading to consistency across multiple locations.
- Increased customer engagement through the creation of visually appealing promotional displays.
- Reduced stock discrepancies by conducting regular inventory audits and maintaining accurate records.
- Optimized product placement for increased sales and customer satisfaction.
- Implemented loss prevention measures by monitoring high-risk areas within the store layout design process.
- Trained new employees in merchandising techniques and company policies, contributing to a cohesive team environment.
- Developed seasonal plans for merchandise display changes in coordination with store management and marketing teams.
- Supervised merchandising team, ensuring efficient execution of tasks and deadlines.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
FOOR OPERATIONS MANAGER
STAMPRIET MARKET RALPH 081 4209016
03.2013 - 03.2021
- Enhanced customer satisfaction by fostering a team-oriented environment focused on exceptional service quality.
- Increased revenue through the successful promotion of seasonal specials and targeted marketing campaigns.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
STORE MANAGER
WOERMANN BROCK - HERMANUS LOUW
03.2009 - 12.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns.
STORES CONTROLLER
PURITY MANGANESE MINE (PTY) YURI SABAH 061-250839
11.2005 - 02.2009
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Optimized warehouse space utilization by analyzing product movement patterns and adjusting storage layouts accordingly.
- Reduced stock discrepancies by conducting regular audits and reconciling physical counts with system data.
- Spearheaded initiatives to reduce waste within the warehouse by implementing sustainable packaging solutions.
- Maintained detailed documentation for compliance purposes, ensuring adherence to industry regulations.
ASSISTANT STORE MANAGER
PICK N PAY NAMIBIA - TIMOTHY IZAKS 081 3090335
02.2003 - 11.2003
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
STORE MANAGER TRAINEE
PICK M PAY NAMIBIA - DUDLEY FOURIE 081 4575744
08.2000 - 02.2003
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the implementation of new retail technologies, including point-of-sale systems and mobile applications, increasing operational efficiency.
- Collaborated with other department leaders to develop store-wide promotions and marketing initiatives that drove customer traffic.
- Maintained a clean and visually appealing store environment that facilitated an enjoyable shopping experience for customers.
- Managed financial aspects of the business including budgeting, payroll processing, expense tracking, and loss prevention efforts.
- Streamlined inventory management through the use of advanced tracking software, reducing shrinkage rates.
- Negotiated with suppliers and vendors for better terms, securing advantageous deals that contributed to increased profit margins.
- Increased store sales by implementing effective merchandising strategies and creating eye-catching displays.
- Monitored daily store operations to ensure compliance with company policies, safety regulations, and government guidelines.
Education
MDP (MANAGEMENT DEVELOPMENT PROGRAM) - Business Management
UNIVERSITY OF STELLENBOSCH
BUSINESS SCHOOL11.2004
High School Diploma -
DAWID BEZUIDENHOUDT HIGH SCHOOL
Windhoek, Khomas, Namibia11.1999
Skills
- Merchandise planning
- Promotional strategies
- Merchandise presentation
- Retail display setup
- Maintaining stock levels
- Stock replenishment
- Inventory Control
- Inventory Management
- Stockroom Organization
- Stock management
- Product pricing
- Product Lifecycle Management
- Customer Service
- Time Management
- Reliability
- Excellent Communication
- Team Leadership
- Decision-Making
Timeline
MERCHANDISER SUPERVISOR
STAMPRIET MARKET RALPH 0814209016
09.2023 - Current
FOOR OPERATIONS MANAGER
STAMPRIET MARKET RALPH 081 4209016
03.2013 - 03.2021
STORE MANAGER
WOERMANN BROCK - HERMANUS LOUW
03.2009 - 12.2012
STORES CONTROLLER
PURITY MANGANESE MINE (PTY) YURI SABAH 061-250839
11.2005 - 02.2009
ASSISTANT STORE MANAGER
PICK N PAY NAMIBIA - TIMOTHY IZAKS 081 3090335
02.2003 - 11.2003
STORE MANAGER TRAINEE
PICK M PAY NAMIBIA - DUDLEY FOURIE 081 4575744
08.2000 - 02.2003
MDP (MANAGEMENT DEVELOPMENT PROGRAM) - Business Management
UNIVERSITY OF STELLENBOSCH
High School Diploma -
DAWID BEZUIDENHOUDT HIGH SCHOOL
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