Elton Nicanor
Systems Administrator
Windhoek,Namibia
Summary
Seasoned Technology Specialist with 12+ years experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated clearing and switching systems, including Unix and Windows operating systems, servers and specialized applications software.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Systems Administrator
Mediswitch Namibia Maerua Office
Windhoek, Namibia
09.2015 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Administrating and troubleshooting Linux server and maintained 95% uptime with automated notification scripts.
- Responsible to manage switching environment for +-350,000 beneficiaries of different medical aids in Namibia.
- New Business Development; maintain test phase and develop current & new projects.
- Achieved year on year +-85% customer satisfaction rate while administering Switch systems servers.
- Assists lead QA Analyst with creation of master test plans. Wrote 40% of final master plans
- Maintains system performance and responds to alerts.
IT Systems Administrator
Methealth Namibia Administrators
Windhoek, Khomas
01.2014 - 09.2015
- Created patches and solutions to fix bugs in existing applications.
- Integrated and updated software products to boost system compatibility.
- Performed software installations and upgrades to UNIX or Windows Servers.
- Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks.
- Created nightly jobs for database backups.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Managed 30+ new IT tickets daily and worked to improve user experience through communication and thoughtful system improvements
IS Technologist
Methealth Namibia Administrators
Windhoek, Khomas
01.2009 - 01.2014
- Imaged and prepared new computers for integration into company networks and systems.
- Maintained office PCs, networks and mobile devices.
- Perform installations, upgrades, and troubleshooting for 250+ users and 400 devices, including laptops, desktops, printers, and smartphone devices
- Patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and network devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Reduced yearly budget by implementing cost-saving initiatives that addressed long-standing problems.
IT Technician
Woermann Brock Head Office
Windhoek, Khomas
01.2007 - 01.2009
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Recovered critical information from data back ups to restore functionality.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Upgraded 50+ user computers OS from Windows 98 to Windows XP
Education
Bachelor of Science - Information technology
Namibia University of Science And Technology
Windhoek, Namibia 01.2006 - 01.2015
National Diploma - Information Technology
Namibia University of Science And Technology
Windhoek, Namibia 01.2007 - 01.2010
High School Diploma -
Namibia University of Science And Technology
Windhoek, Namibia 01.2006 - 01.2007
High School Diploma -
Jan Mohr High School
Windhoek Namibia 01.2001 - 01.2006
Skills
Servers expertise
Infrastructure planning
Product Development
Test implementation
Defect monitoring
Network repairs and maintenance
Network systems installation
Timeline
Systems Administrator
Mediswitch Namibia Maerua Office
09.2015 - Current
IT Systems Administrator
Methealth Namibia Administrators
01.2014 - 09.2015
IS Technologist
Methealth Namibia Administrators
01.2009 - 01.2014
National Diploma - Information Technology
Namibia University of Science And Technology
01.2007 - 01.2010
IT Technician
Woermann Brock Head Office
01.2007 - 01.2009
Bachelor of Science - Information technology
Namibia University of Science And Technology
01.2006 - 01.2015
High School Diploma -
Namibia University of Science And Technology
01.2006 - 01.2007
High School Diploma -
Jan Mohr High School
01.2001 - 01.2006