Ellenora Diane Muranda
Windhoek
Summary
Adept in bookkeeping and client interaction, my tenure at the Social Security Commission honed my superior attention to detail and exceptional organizational skills. Achievements include streamlining payment processes and enhancing data accuracy, significantly contributing to client satisfaction. Proficient in MS Office and Adobe software, I excel in both team collaboration and independent tasks.
Overview
11
11
years of professional experience
Work History
Bookkeeper
Social Security Commission
Windhoek, Namibia
05.2022 - Current
- Prepare and process electronic transfers and payments (Direct Deposit Bank statements: FNB, BW, STD, Ned bank)
- Book changes to the accounting records as appropriate (Reversals)
- Verify reconciliations
- Conduct payment verification and allocations
- Issuing computer generated receipt
- Process Payments from Reconciliation list
- Verifying and balancing receipts
- Adjust procedures for keeping track of finances (Reversals)
- Provide supporting documentation (receipt- and reversal book) for audits
- Assist with financial year-end and month-end closing
- Compile monthly and ad-hoc reports
- Ensure compliance with procedure manual and revenue policy
- Attend to client queries
- Manage petty cash
Call Centre Agent
Social Security Commission
Windhoek, Namibia
04.2019 - 05.2022
- Attend to client service queries timeously
- Answer all telephone calls within three rings
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Record and maintain daily customer statistical information
- Provide general customer service
Data Typist
Social Security Commission
Oshakati, Namibia
04.2015 - 03.2019
- Registering employers and employees under active funds
- Capture and update employer and employee information from source documents
- Updating of salaries/terminating of employees
- Educate employers on EDI
- Receive EDI responses and simplify the records
- Validate and forward new employers’ registration forms to the accountant for business codes allocation
- Provide general customer service
Data Typist
Social Security Commission/Development Fund
Windhoek
02.2014 - 03.2015
- Office support and administration
- Organizing events
- Minute taking
- Data capturing
- Procurement
- Processing of payments for training and employments schemes, bursaries & study loans
- Provide general customer service
Education
MBA - Management Strategy
Namibia Business School (UNAM)
Windhoek01-2026
Short course: Tax Master Class Training - Taxation
Namibia University of Science And Technology
Windhoek01.2022
Honours Degree - Finance Management
INTERNATIONAL UNIVERSITY OF MANAGEMENT
Windhoek01.2018
Grade 12 -
KHOMAS HIGH SCHOOL
Windhoek01.2011
Skills
- Superior attention to detail
- Bookkeeping
- Client Interaction Skills
- Account reconciliation
- Data inputting
- Proficient in adobe software
- Skilled in MS Office Applications
- Exceptional organization
References
- Ndaambe Ashipala, Supervisor: Revenue, 061 280 7027
- Saul Ndjavera, Branch Coordinator, 061 280 7236
- Enata Iithete, Branch Accountant: Oshakati, 065-222 064
Summary Of Expertise
Gather information and capture information on the system., Registration of employers and employees, Computer literacy (Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, word processing), Account reconciliation, Prepare and process electronic transfers and payments., Educate employers on EDI., Time management, Correspondence handling, Attention to detail.
Timeline
Bookkeeper
Social Security Commission
05.2022 - Current
Call Centre Agent
Social Security Commission
04.2019 - 05.2022
Data Typist
Social Security Commission
04.2015 - 03.2019
Data Typist
Social Security Commission/Development Fund
02.2014 - 03.2015
MBA - Management Strategy
Namibia Business School (UNAM)
Short course: Tax Master Class Training - Taxation
Namibia University of Science And Technology
Honours Degree - Finance Management
INTERNATIONAL UNIVERSITY OF MANAGEMENT
Grade 12 -
KHOMAS HIGH SCHOOL
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