Elia Amoomo
Windhoek, Khomas
Summary
Dynamic operations manager with a proven track record at Wecke & Voigtz (PTY) Ltd, for over 10 years of experience, excelling in financial analysis and customer service. Spearheaded innovative strategies that boosted store traffic and enhanced client satisfaction. Adept at conflict resolution and team-building, fostering a collaborative environment while ensuring safety compliance and efficient inventory management.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Wecke & Voigtz (PTY) Ltd T/A The Grove Superspar
Windhoek, Namibia
10.2011 - Current
- Assisted with budgeting process by monitoring expenses against allocated budgets.
- Developed creative strategies to increase store traffic and generate new business opportunities.
- Maintained accurate records of employee attendance, work schedules, vacation time usage.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided excellent customer service by resolving customer complaints in a timely manner.
- Managed customer service operations including complaints resolution and dispute resolution.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted regular team meetings to discuss goals, objectives, and accomplishments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Inspected facilities and job sites to identify and correct potential hazards and verify safety and regulation compliance.
- Maintained a database of relevant information including training records, accident reports.
- Audited documentation such as risk assessments or incident reports for accuracy and completeness.
- Conducted workplace safety inspections to identify and eliminate potential hazards.
- Reviewed plans for new projects and equipment installations for any necessary modifications needed from a safety perspective.
Education
BBA - Business Administration
International University of Management
Windhoek, Namibia05-2024
Postgraduate Diploma in Energy Studies - Environmental Study
International University of Management
Windhoek, NamibiaSkills
- Customer service
- Financial analysis
- Team-building activities
- Effective communication skills
- Data analysis
- Good Telephone Etiquette
- Stakeholder engagement
- Conflict resolution
Accomplishments
- Manager of the year award 2023
Custom
REFERENCES
1. Mrs. Lucy Kesley (Manager)
Cell: +264 81 337 4521
Email: hmr@grovesuperspar.com.na
The Grove Superspar
2. Mr. Jose Fiqueira (Store Manager)
Cell: +264 81 681 7877
Email: storemanager@grovesuperspar.com.na
The Grove Superspar
3. Miss. Renate Hendrick (Accountant)
Cell: +264 81 286 2812
Email: accountant@grovesuperspar.com.na
The Grove Superspar
Timeline
Manager of Operations
Wecke & Voigtz (PTY) Ltd T/A The Grove Superspar
10.2011 - Current
BBA - Business Administration
International University of Management
Postgraduate Diploma in Energy Studies - Environmental Study
International University of Management
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