Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Egon Friedel Cloete

Windhoek

Summary

Dynamic entrepreneur and team leader with a proven track record at AutoNation Motoring Services Cc, enhancing customer loyalty and streamlining operations. Excels in customer relations and small business operations, achieving significant brand growth. Skilled in negotiation and relationship building, fostering high client service standards and team efficiency.


Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

17
years of professional experience

Work History

Self-employeed

Owner- Friedel's Car Wash & Detailing
11.2019 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

AutoNation Motoring Services Cc

Workshop Coordinator
04.2008 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

David Bezuidenhoudt School
Windhoek, Khomas, Namibia

High School Diploma
11-2008

University Overview

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Team oversight
  • Negotiation

Timeline

Owner- Friedel's Car Wash & Detailing
Self-employeed
11.2019 - Current
Workshop Coordinator
AutoNation Motoring Services Cc
04.2008 - Current
David Bezuidenhoudt School
High School Diploma
Egon Friedel Cloete