Efraim Pendapala Nangolo
Windhoek, Khomas,KH
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in debt recovery strategies, conflict resolution, and performance management. Known for reliability and adaptability in dynamic environments. Adept at fostering positive relationships and driving team success.
Overview
14
14
years of professional experience
Work History
Private Payroll Collection Team Leader
Old Mutual Finance
09.2022 - Current
- Leading a team of 7 collections administrators
- Maintaining collection above 98%
- Payment tracking
- Invoice tracking
- Strategizing and improving collection methods
- Monitoring of monthly collections
- Ensuring effective collections on Performing and Non-Performing loans
- Annual visitations to stakeholders (employers)
- Preparing of monthly collection reports
- Engaging with stakeholders on payment related matters
- Annual visitation with external stakeholders across the country
- Notice required for leaving: 1month
Legal Collection Team Leader
Old Mutual Finance
02.2019 - 08.2022
- Leading a team of 5 collections administrators
- Preparation of daily, weekly and monthly collection activities
- Ensure collection target above N$1m
- Identifying accounts to be escalated to Pre-Legal
- Strategizing and improving collection methods
- Liaising with External stakeholders (EDC & Attorneys)
- Default listing on the Credit bureau
- Removing of default listing
- Preparation of accounts to be escalated to external stakeholders
- Preparing of accounts to be written off
- Monitoring of monthly collections
- Administration of credit life insurance claims & Ex-gratia claims
- Preparing of monthly collection reports
- Screening of STR and CTR
Supervisor of Credit Extension
Dupwies Management Services
08.2015 - 03.2019
- Leading a Team of 30 staff
- Approval of loans for payment
- Credit analysing
- Monitoring of contracting processes
- Monitoring of new applications
- Monitoring of new employer vetting
- Providing computer technical support
- Supervise and manage the Credit Control Team
- Credit Reports
- Coordinate client credit changes on master data
- Dealing with internal and external queries on payments and applications process
- Chairing Sub-committee meetings
- Ensure process deadlines are met as required daily
- Administer the override of Loan Credit policies
- Provide support to 50 branches country wide and a branch in Botswana.
Employer Vetting Supervisor
Dupwies Management Services
11.2014 - 05.2015
- Data base management
- On boarding of new employers
- Process analysing
- Department progress report drafting and presentation
Credit Controller
Dupwies Management Services
05.2014 - 10.2014
- Bad debt management
- Monthly collections
- Follow up on accounts arrears
Call Centre Agent/Loan Officer
Focus Finance Pty Ltd
09.2013 - 04.2014
- Customer service
- Sales
- Loan processing
- Marketing
Supervising Manager
Puma City Centre service station
09.2012 - 09.2013
- Cash reconciliations
- Monthly stock ordering and stock taking
- Invoice capturing
- Monitoring cameras upon request
- Debtors and creditors reconciliation to day communication with suppliers and debtors
- General office administration
- Software used: NETACC software
- Reference: Managing Director Mr N. Koopman
- Cell: 0811229402
Temporary Accounting Teacher
J.A. Nel Senior Secondary school
01.2011 - 01.2011
- Grade 11&12 Accounting
- Grade 11 Business Studies
- Grade 8 Mathematics
- Reference: Principle Ms C. Beukes
- Telephone: 063-223221
- Cell: 0814278658
Education
Namibia Senior Secondary Certificate -
Suiderlig Secondary School
01.2008
National Certificate - Accounting and Finance
Polytechnic of Namibia
01.2010
Skills
- Customer relations
- Account reconciliation
- Debt recovery expertise
- Advance in Excel
Communication skills
Oshiwambo: Read - Excellent, Write - Excellent, Speak - Excellent
English: Read - Good, Write - Good, Speak - Good
Afrikaans: Read - Excellent, Write - Excellent, Speak - Excellent
References
- David, Lewis, Business Developer, 0811436704
- Ingrith, Tjivela, Collection Manager, 0818508615
- Otto, Makemba, Managing Director, 0812355530
- Monique, Christiaan, Credit Manager, 0813103921
Timeline
Private Payroll Collection Team Leader
Old Mutual Finance
09.2022 - Current
Legal Collection Team Leader
Old Mutual Finance
02.2019 - 08.2022
Supervisor of Credit Extension
Dupwies Management Services
08.2015 - 03.2019
Employer Vetting Supervisor
Dupwies Management Services
11.2014 - 05.2015
Credit Controller
Dupwies Management Services
05.2014 - 10.2014
Call Centre Agent/Loan Officer
Focus Finance Pty Ltd
09.2013 - 04.2014
Supervising Manager
Puma City Centre service station
09.2012 - 09.2013
Temporary Accounting Teacher
J.A. Nel Senior Secondary school
01.2011 - 01.2011
National Certificate - Accounting and Finance
Polytechnic of Namibia
Namibia Senior Secondary Certificate -
Suiderlig Secondary School
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