Edwin Swartz

• Provide Technical Support Services
• Manage Configurations, Deployments and Computer Operations and Hardware/Software and Solutions.
• Self-Manage Projects and Validate Solution Components
• Support Client at All levels.
• Ensure Continuous Business Improvement
• Develop testing procedures and documentation and present to clients for review.
• Coach telecommuting employees on best methods to handle network problems at locations.
• Built and maintain a network infrastructure consisting of Windows, Linux and virtual products.
• Automat tasks to reduce labour costs and increase productivity.
• Resolve issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
• Utilize Microsoft 365 solutions to promote innovative technologies to solve business problems
• Work with Microsoft Suite of products to include but not limited to Office 365, Microsoft Endpoint Manager, Azure, Windows Server, and related cloud technologies
• Responsible for project management collaboration while managing strategic and challenging client projects
• Lead a team of technical engineers through the design, implementation, testing and deployment of projects, providing guidance and oversight.
• Advises clients on the impact of multiple concurrent and planned projects to their roadmap

• I Identify, troubleshoot, and resolve hardware-, software- and network-related problems.
• Configure internal systems.
• Diagnose and troubleshoot technical issues.
• Supervise Operations team .
• Upgrade network infrastructure .
• Install servers, devices and firewalls .
• Answering & resolving ticket logs in a timely manner using ManageEngine ServiceDesk Install, certify and troubleshoot lodges and remote-lodges network cabling infrastructure, Firewalls, Ubiquiti Wireless devices.
• Train new system users and set up their accounts .
• Monitor performance of servers, software and hardware .
• Administer user accounts and mailboxes in Exchange & office365 & Azure environment domain structure.
• Ensure smooth deployment of new applications .
• Update technical documentation .
• I maintain fortinet firewalls at Head office and all 7 lodges.
• Providing managed Wi-Fi to guests and staff and lodges.
• I take decisions on technology that would best fit organization's needs, looking in best possible ways to eliminate loop holes, security vulnerability, flexibility of system and how users work, taking into consideration capex and opex

To act as first point of contact with MTC customers who buy or contract to use the products and/or services of the Company

• Troubleshoot hardware, software and network operating system Provided orientation to new users of existing technology Trained staff about potential uses of existing technology Did work according to Work Ticket logged Provided individual training and support on request Provided recommendations about accessing information and support, Maintained current and accurate inventory of technology hardware, software and resources Monitored and maintained technology to ensure maximum access Main Activities Maintained Network and Troubleshoot all technology issues.
• Did required repairs and maintenance Made recommendations about purchase of technology resources Provided network access to all staff Installed work stations Connected and set up hardware Load all required software MTC: To act as first point of contact with MTC customers who buy or contract to use the.

• Operate hand tools and power tools in a safe manner including drilling into and attaching equipment to customer's home and businesses.
• Installation of broadband antenna equipment Antennas and brackets necessary for attaching these antenna types to the exterior of homes and businesses.
• Knowledge of various cable and connector types including but not limited to cat5/cat6 cabling and LMR-400 Cabling ability to route cable from exterior to the interior of a location keeping in mind the ascetics of the building, grounding, broadband routers, switches and all connectors applicable for this type of cable.
• Install and configure NIC cards for customer's PC.
• Connect customer's PC to broadband router.
• Knowledge and ability to configure WIFI 802.11 Wireless Networks.
• Install and configure networking systems and components.
• Clearly explain all services and equipment operation to customers.
• Promote additional services available to our customers and potential customers.
• Complete all necessary paperwork and documentation in a timely and accurate manner.
• Operate two-way radio/cell phone in accordance with company Installed and maintained WIMAX Alvarion indoor & outdoor Units.

• Whereby I was responsible for marking laser lines on diamonds for polishers to polish accurately.

UEWA International certifications

Geography Afrikaans 2nd language Business Studies English 2nd language Mathematics Accounting