Edvina Barman
Windhoek
Summary
I am a results-oriented Sales professional with experience in the dynamic Fast-Moving Consumer Goods (FMCG) environment. I have a traceable record in consistently and effectively delivering exceptional customer service that enhance the company performance towards achieving its goals and objectives. A dedicated team player, flexible, working independently or in a team, as needed by the task at hand. Below are my personal attributes and expertise: Expertise: Capturing customer orders efficiently Adding profitable margins on products Attending to customer queries Accurate stock taking Client Relationship Management Petty cash management Fully conversant with MS Excel, PowerPoint, Word Comprehensive knowledge of HansaWorld , Sage , BC World and other various specialized financial and Accounting packages Personal Attributes: Good time management Honesty and reliable Attention to detail Excellent written and verbal communication skills and able to interact at all levels Proven ability to solve problems independently without direct supervision Initiative and innovative Excellent Numerical Skills Able to lead a team Well organized Quickly adapts to surrounding environment Results-driven Telesales Representative known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, persuasive communication, and sales strategy implementation. Excel in active listening, problem-solving, and adaptability to ensure client satisfaction and drive sales results. Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills.
Overview
15
15
years of professional experience
Work History
Telesales Representative
African Marketing
Windhoek, Namibia
07.2022 - Current
- Presented promotional offers over the phone while ensuring compliance with applicable regulations.
- Developed relationships with clients through regular follow-up calls.
- Researched accounts using internal databases and external resources such as websites and social media profiles.
- Analyzed competitor activity, market trends, pricing changes. to remain competitive in the industry.
- Participated in trade shows, conferences and other events related to telesales activities.
- Generated leads through cold calling, networking, and other outreach activities.
- Assisted with training new telesales representatives on product knowledge and call techniques.
- Monitored customer satisfaction levels by conducting surveys and gathering feedback from customers.
- Identified potential customers through lead generation campaigns such as cold calling and emailing prospects.
- Gathered customer feedback to improve product offerings, processes, and marketing campaigns.
Tele Sales
Sea pride Foods
Windhoek, Namibia
05.2012 - 06.2022
- Handling Cash Customers/Cashier, 30-day accounts/discounts, Claims, Credit application/Cash applications, Daily capturing of orders made via the phone by customers.
- Provided support to telesales agents during peak periods or when dealing with difficult customers.
- Implementing new processes, systems and technologies as needed to improve efficiency of telesales operations.
- Identified opportunities for process optimization within the telesales organization.
- Developed and implemented a telesales strategy to target new customers.
- Adhered strictly to all applicable laws and regulations while performing telesales activities.
- Created and maintained detailed records of all telesales activities, customer interactions, and purchases.
- Created and implemented effective telesales strategies for increasing sales volume.
- Identified areas of improvement within the telesales process through data analysis and feedback from customers and clients.
Waitress & Assistant Receptionist
Bauern Stube
01.2011 - 04.2012
- Invoicing, Taking customer orders, Taking and solving customer queries.
Sales Lady
Namibil Meat Supplies
01.2010 - 12.2010
- Handling cash clients, Processing customer orders.
Education
Grade 12 -
Rehoboth High School
Skills
- Capturing customer orders efficiently
- Adding profitable margins on products
- Attending to customer queries
- Accurate stock taking
- Client Relationship Management
- Petty cash management
- Fully conversant with MS Excel, PowerPoint, Word
- Comprehensive knowledge of HansaWorld and other various specialized financial and Accounting packages
- Good time management
- Honesty and reliable
- Attention to detail
- Excellent written and verbal communication skills and able to interact at all levels
- Proven ability to solve problems independently without direct supervision
- Initiative and innovative
- Excellent Numerical Skills
- Able to lead a team
- Well organized
- Quickly adapts to surrounding environment
- Service Sales
- Goal-Oriented
- Cold-calling
- Appointment Setting
- Follow-up calls
- Performance Tracking
- Sales expertise
- Closing sales
- Reporting
- Product understanding
- Documentation And Reporting
- Call Documentation
- Order Processing
- Email and Telephone Etiquette
- Strategic Marketing
- Customer Service
- Product and service knowledge
- Skilled negotiator
- Attention to Detail
- Performance-driven
- Relationship Building
- Stress Tolerance
- Negotiation
- Sales Techniques
- Account Management
Attributes
- Good time management
- Honesty and reliable
- Attention to detail
- Excellent written and verbal communication skills and able to interact at all levels
- Proven ability to solve problems independently without direct supervision
- Initiative and innovative
- Excellent Numerical Skills
- Able to lead a team
- Well organized
- Quickly adapts to surrounding environment
Maritalstatus
Single
Personal Information
Date of Birth: 01/08/1987
Languages
- English, Excellent, Excellent, Excellent
- Afrikaans, Excellent, Excellent, Excellent
- Damara/Nama, Excellent, Good, Good
References
- Patrick Duncan, Sales Manager, Seapride Foods, patrick.duncan@seapridefoods.com.na, +264 612 415 050, +264 81 8207136
- Sabine Carsten HR Officer
- 0812854410 061383800
- hr@african-marketing.com
- Mr. E. Jansen, Bauern Stube, +264 61 257971
Languages
English
First Language
Afrikaans
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Timeline
Telesales Representative
African Marketing
07.2022 - Current
Tele Sales
Sea pride Foods
05.2012 - 06.2022
Waitress & Assistant Receptionist
Bauern Stube
01.2011 - 04.2012
Sales Lady
Namibil Meat Supplies
01.2010 - 12.2010
Grade 12 -
Rehoboth High School
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