EDLA HIVAHALA TJIKAKA
Outapi,Omusati
Summary
A motivated professional with 22 months of experience in customer service and branch operations support. Skilled in problem solving and delivering positive customer experience. Currently enhancing knowledge in bank products and cash handling processes. Seeking opportunities to grow in branch operations support and customer service.
Overview
2
2
years of professional experience
Work history
Client Service Coordinator
Bank windhoek
Outapi, Omusati
2025.12 - 2026.04
- Assisted customers with inquiries and complaints, ensuring timely resolution of issues.
- Collaborated with sales team to identify potential investment opportunities and promote additional products.
- Managed card issuance and card takeover processes efficiently.
- Handled high volumes of customer queries simultaneously through effective multitasking.
- Established strong relationships with clients to foster trust and loyalty.
Emerging Banker
Bank windhoek
Outapi, Omusati
2024.06 - 2025.11
- Assisted customers with daily account queries and transactions.
- Processed withdrawals and deposits while handling cash accurately.
- Supported account openings, changes, and closures with precision.
- Operated switchboard and managed phone inquiries, queries, and complaints.
- Compiled daily reports for administration department.
- Participated in training sessions and masterclasses to improve product knowledge.
Education
High School Certificate -
Onawa Secondary School
Outapi, Omusati 2019.01 - 2023.01
Emerging Bankers Program -
Capricorn Academy
Outapi, Omusati 2024.06 - 2025.11
Bachelor of Business Management -
Nambia University of Science And Technology
Namibia 2026.02 -
Skills
- Account maintenance
- Bank systems
- Transaction processing
- Customer Onboarding
- Sales support
- Problem solving
- Communication
- Attention to detail
- Adaptability
Websites
Accomplishments
- Connector Of Outapi Branch for year 2025/2026
Languages
English
Fluent
Otjiherero
Advanced
Oshindonga
Fluent
Dhemba
Native
Personal Information
- Title: Client Service Coordinator
- ID Number: 264818675522
Timeline
Bachelor of Business Management -
Nambia University of Science And Technology
2026.02 -
Client Service Coordinator
Bank windhoek
2025.12 - 2026.04
Emerging Bankers Program -
Capricorn Academy
2024.06 - 2025.11
Emerging Banker
Bank windhoek
2024.06 - 2025.11
High School Certificate -
Onawa Secondary School
2019.01 - 2023.01