Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daleen Small

Windhoek,KH

Summary

An insightful Manager with experience in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Expert team leadership, planning and organisational skills built during successful career. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Diligent trainer and mentor with management abilities and results-driven approach.

Proficient in best practices, market trends and requirements of industry operations. Talented leader with an analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic to consistently meet productivity goals and business and customer service objectives.

Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Highly committed with hardworking mentality to maintain quality of services and products. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience

Work History

Manager

Venture Media - Namibia Trade Network
Windhoek
10.2021 - Current
    • Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals.
    • Delivered feedback to decision-makers regarding turnover
    • Conducted monthly updates on sales figures
    • Planned, implemented and tracked sales and marketing strategy to promote Namibia Trade Network brand.
    • Incorporated service offerings into marketing messages to drive customer engagement and maximise profits.
    • Monitored online communication of clients and social media campaigns to align own communication
    • Consulted with digital team to enhance service offerings based on client interests and needs
    • Compiled data to generate informed sales and profit projections.
    • Developed creative presentations
    • Considered business demands and customer preferences when developing proposals / offerings
    • Achieved profitability goals by developing and implementing value added service offerings to clients e.g. Social media, website profile, videography, ad design and photographs.
    • Increased Namibia Trade Network sales and brand exposure by developing new value added service offerings and optimizing target audience reach.
    • Captured new customers by optimising business strategies and launching new value add to diversify service offerings.
    • Continually maintained and improved Namibia Trade Network's reputation and positive image
    • Oversaw preparation of marketing copy, images, videos, printed publication and other collateral.
    • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
    • Maximised productivity by keeping detailed records of daily progress
    • Applied customer feedback to develop process improvements and support long-term business needs.
    • Accomplished multiple tasks within established timeframes.
    • Developed and maintained relationships with clients

Brand Manager

Venture Media - Namibia Trade Network
Windhoek
07.2019 - 09.2021
  • Planned, implemented and tracked sales and marketing strategy to promote Namibia Trade Network brand.
  • Drafted marketing strategy.
  • Incorporated service offerings into marketing messages to drive customer engagement and maximise profits.
  • Monitored online communication of clients and social media campaigns to align own communication
  • Consulted with digital team to enhance service offerings based on client interests and needs
  • Compiled data to generate informed sales and profit projections.
  • Developed creative presentations
  • Considered business demands and customer preferences when developing proposals / offerings
  • Achieved profitability goals by developing and implementing value added service offerings to clients e.g. Social media, website profile, videography, ad design and photographs.
  • Increased Namibia Trade Network sales and brand exposure by developing new value added service offerings and optimizing target audience reach.
  • Captured new customers by optimising business strategies and launching new value add to diversify service offerings.
  • Continually maintained and improved Namibia Trade Network's reputation and positive image
  • Oversaw preparation of marketing copy, images, videos, printed publication and other collateral.

Senior Research Manager

PwC Namibia
Windhoek
04.2015 - 11.2020
  • Developed and maintained courteous and effective working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Managed team of employees, overseeing hiring, training, and professional growth of employees.
  • Developed team communications and information for meetings.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and grow service offerings.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-day-day duties accurately and efficiently to deliver on set sales target
  • Improved operations through consistent hard work and dedication.
  • Served customers and followed outlined steps of service.
  • Worked with various customers to understanding their needs, proposing market research solution whilst providing excellent service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Created data collection methodologies and communicated deadlines to ensure projects were completed on time.
  • Drove operational improvements which resulted in savings and improved profit margins where possible.
  • Conducted research, gathered information from multiple sources and presented results on various client projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

General Manager, Market Research

Q&A Consulting Services
Windhoek
01.2009 - 03.2015
    • Drove year-over-year business growth while leading operations and market research projects.
    • Conducted end-to-end market research processes for various clients.
    • Developed and maintained relationships with clients through account development.
    • Delivered business strategy and developed market research systems and procedures to improve operational quality and team efficiency for each research project undertaken
    • Devised and evaluated methods and procedures for collecting data and report deliverables
    • Collected and analysed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand for various clients.
    • Gathered data on competitors to analyse prices, sales and methods of marketing and distribution for various clients.
    • Collated information to interpret data for clients.
    • Created and managed database of information gathered from research.
    • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
    • Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.

Senior Research Associate

Vision Africa Research Services
Windhoek
01.2005 - 01.2008
  • Designed and executed studies to support usability of solutions and analyse data for some projects.
  • Achieved project objectives by testing practical and creative solutions.
  • Streamlined research processes to meet tight deadlines for multiple projects.
  • Communicated project status to management verbally and through written communication.
  • Initiated, planned and executed research projects under supervision of project leader.
  • Directed, guided and delegated tasks to teams and developed project schedules, resource requirements and timelines to maintain productivity on goals and objectives.

Education

B Consumer Science (Clothing & Textiles) - Consumer Science

University of Stellenbosch
South Africa

Bachelor of Arts - Brand Leadership

Vega, The Brand Communication School
South Africa

Certificate in Strategic Business Management - Business Management

University of Cape Town
South Africa

Short Course - Advanced Excel - Computer Literacy

UNIVERSITY oF SCIENCE & TECHNOLOGY
Windhoek, Namibia

Certificate - Statistical Package Social Sciences - Statistical Data Analysis

Institute of Research & Statistical Services
Namibia

Module - Psychology in The Workplace - Psychology

UNISA
South Africa

Skills

  • Strategic planning
  • Staff Management
  • Project Management
  • Business administration
  • Schedule optimisation
  • Contract Management
  • Business planning
  • Business Development
  • Improvement initiatives
  • Coaching and mentoring
  • Sales and marketing
  • Financial Management

Timeline

Manager

Venture Media - Namibia Trade Network
10.2021 - Current

Brand Manager

Venture Media - Namibia Trade Network
07.2019 - 09.2021

Senior Research Manager

PwC Namibia
04.2015 - 11.2020

General Manager, Market Research

Q&A Consulting Services
01.2009 - 03.2015

Senior Research Associate

Vision Africa Research Services
01.2005 - 01.2008

B Consumer Science (Clothing & Textiles) - Consumer Science

University of Stellenbosch

Bachelor of Arts - Brand Leadership

Vega, The Brand Communication School

Certificate in Strategic Business Management - Business Management

University of Cape Town

Short Course - Advanced Excel - Computer Literacy

UNIVERSITY oF SCIENCE & TECHNOLOGY

Certificate - Statistical Package Social Sciences - Statistical Data Analysis

Institute of Research & Statistical Services

Module - Psychology in The Workplace - Psychology

UNISA

Similar Profiles

  • Suzie Segal

    Suzie SegalSuzie Segal

    EXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed MediaEXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed Media

  • Heidi Fernandes Guilheme

    Heidi Fernandes GuilhemeHeidi Fernandes Guilheme

    Country Operations Manager at Alliance Media NamibiaCountry Operations Manager at Alliance Media Namibia

  • Natasja Beyleveld

    Natasja BeyleveldNatasja Beyleveld

    Managing Director /Business Owner at NaMedia (Namibia Media Monitoring)Managing Director /Business Owner at NaMedia (Namibia Media Monitoring)

  • Mateus Indileni Shaanika

    Mateus Indileni ShaanikaMateus Indileni Shaanika

    Data Entry Clerk Under Monitoring and Evaluation Department at Project HOPE NamibiaData Entry Clerk Under Monitoring and Evaluation Department at Project HOPE Namibia

  • Daniel Nghipandwa

    Daniel NghipandwaDaniel Nghipandwa

    System Administrator at Wadilona Cyber SecuritiesSystem Administrator at Wadilona Cyber Securities

CREATE PROFILE
Daleen Small