Dominic Von Finckenstein
Swakopmund Namibia
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs.
Fantastic social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Dedicated to following health and safety guidelines and handling food items properly.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Creative Business Owner with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels.
Overview
3
3
years of professional experience
Work History
Owner of Sustainable Fashion Brand
Mopane Apparel
12.2020 - Current
- Manage day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Founded and managed Mopane Apparel business, growing revenue to N$200 000.00 in first year.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Created inviting environment for customers by maintaining store organization and cleanliness
Manager
Soundgarden
02.2022 - 02.2023
- Started out as barman and waiter, promoted to manager
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Carefully interviewed, selected, trained, and supervised staff.
- Answered customers' questions, recommended items, and recorded order information.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Cultivated warm relationships with regular customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Yoga Instructor
Caroline Pajewski
12.2021 - 03.2022
- Daily yoga instructor for small group
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Kept studio area safe, organized, and comfortable for students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Explained different yoga styles and poses to students.
Store Manager
NAKARA
03.2021 - 11.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Barista
Early Bird
01.2021 - 03.2021
- Acquired barista qualifications.
- Operated WEGA Barista coffee machines.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Bachelor of Laws - Law
Stellenbosch University
Stellenbosch, South Africa12.2020
Skills
- Friendly and Hardworking
- Fluent in English and German
- Active Listener
- Team Player
- Staff Manager
- Administrative Oversight
- Business Management
- Regulatory Compliance
- Business Marketing
- Guest Relations Management
- Coffee Expertise
- Certified Barista
- Cooking
- Photographer and Videographer
Languages
English
Proficient
C2
German
Proficient
C2
Indonesian
Beginner
A1
Timeline
Manager
Soundgarden
02.2022 - 02.2023
Yoga Instructor
Caroline Pajewski
12.2021 - 03.2022
Store Manager
NAKARA
03.2021 - 11.2021
Barista
Early Bird
01.2021 - 03.2021
Owner of Sustainable Fashion Brand
Mopane Apparel
12.2020 - Current
Bachelor of Laws - Law
Stellenbosch University
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