Diana Katuuo
Walvis Bay (willing To Relocate To Windhoek)
Summary
Dynamic Business Continuity Coordinator at First National Bank, skilled in policy implementation and risk assessment. Expertly trained stakeholders, elevating BCM awareness and compliance. Acknowledged for outstanding problem-solving and data analysis capabilities, strengthening resilience across departments while enhancing organizational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Continuity Co-ordinator
Group Risk - First National Bank
Windhoek
03.2017 - Current
- Established and enforced Business Continuity Management (BCM) policy, ensuring timely approval and adherence.
- Updated and tested Business Continuity Plans across all business units and branches.
- Trained BCM stakeholders, including role players, risk consultants, and risk managers, on BCM principles.
- Fostered general BCM awareness through comprehensive training sessions.
- Tracked and followed up on WASP exceptions to promote compliance.
- Captured Key Risk Indicators to monitor potential risks effectively.
- Researched and prepared reports required by management and regulators.
- Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.
- Collaborated with stakeholders across departments to identify areas of risk exposure.
Administrative Assistant
CEO's Office - First National Bank
Windhoek
03.2013 - 03.2017
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created travel arrangements and distributed travel details to appropriate personnel, including the Chief Operating Officer and the Chief Risk Officer.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Handled confidential documents in an organized fashion according to established protocol.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Performed calendar management and scheduling of appointments for the executive.
Quality Assessor
First National Bank
Windhoek
09.2010 - 03.2013
- Inspected home loan applications for completeness of required documentation.
- Facilitated signing of progress payment application forms with contractors and clients.
- Coordinated with attorneys and estate agents to finalize essential arrangements.
- Opened new home loan accounts while updating existing customer profiles.
- Ensured completion of KYC checks per regulatory requirements.
Receptionist
Home Loans - First National Bank
Windhoek
03.2009 - 09.2010
- Greeted visitors to assess purpose of visits and deliver assistance.
- Sorted and directed incoming mail to appropriate personnel daily.
- Provided administrative support through document organization, material copying, and appointment scheduling.
- Coordinated company events with venues, ensuring staff received critical updates.
- Answered multi-line telephone system professionally to address inquiries.
- Updated and maintained databases to guarantee accuracy of information.
Education
Bachelors Degree - Business Management
Namibia University of Science And Technology
Windhoek04-2024
Certificate - Computer Literacy
Brilliant Training College
Windhoek12-2008
Grade 12 -
Centaurus High School
Windhoek12-2004
Skills
- Computer literacy
- Effective communication
- Interpersonal skills
- Business resilience management
- Data analysis and reporting
- Project management
- Initiative and proactivity
- Pressure management
- Attention to detail
- Verbal communication
- Writing proficiency
- Presentation skills
- Problem solving
- Creative thinking
- Adaptability and flexibility
- Conflict resolution
- Risk assessment
- Data analysis
- Training development
- Team collaboration
- Professional networking
- Staff management
- Policy implementation
- Decision-making
- Credit evaluation
- Financial analysis
- Regulatory compliance
Roles And Responsibilities
- Ensuring that the Business Continuity Management (BCM) policy is in place, approved timeously and adhered to
- Ensuring that all business units and branches have updated and tested Business Continuity Plans in place
- Ensure all BCM stakeholders (role players, risk consultants and risk managers) are trained on BCM related matters. General BCM awareness and in-depth system
- Tracking and following up on WASP exceptions
- Capturing Key Risk Indicators
References
- Yolande Meissenheimer, First National Bank, Branch Administrator, 061-299 7153
- Ester Swart, First National Bank, Team Leader- Quality Assessors, 061-299 2401
- Raseuatjo Tjirimuje, First National Bank, Head: Operational Risk, 081 218 1615
Languages
Otjiherero
Coursework
- CISE workshop, Training on the Bank’s HOGAN system, 02/01/10
- Customer Supremacy Training, Training on customer efficiency skills, 03/01/10
Personal Information
- ID Number: 86121000333
- Citizenship: Namibian
- Date of Birth: 12/10/86
Affiliations
- Ordained church minister
- Involved in charity work via the church
- Christian counselor for new converts and married couples
Languages
Otjiherero
First Language
English
Proficient (C2)
C2
Afrikaans
Intermediate (B1)
B1
Oshiwambo
Intermediate (B1)
B1
Certification
- Code B Driving License
References
References available upon request.
Timeline
Business Continuity Co-ordinator
Group Risk - First National Bank
03.2017 - Current
Administrative Assistant
CEO's Office - First National Bank
03.2013 - 03.2017
Quality Assessor
First National Bank
09.2010 - 03.2013
Receptionist
Home Loans - First National Bank
03.2009 - 09.2010
Bachelors Degree - Business Management
Namibia University of Science And Technology
Certificate - Computer Literacy
Brilliant Training College
Grade 12 -
Centaurus High School
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