Summary
Overview
Work History
Education
Skills
Languages
Roles And Responsibilities
Key Performance Areas
Other Skills Obtained
Id Details
Personal Information
Timeline
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Devon Everard Willemse

Devon Everard Willemse

Windhoek

Summary

Professional with strong background in quality assurance and proven track record of ensuring product excellence. Adept at utilizing automated testing tools, identifying software defects, and implementing corrective actions. Known for effective collaboration, adaptability, and consistently delivering results in fast-paced environments. Skilled in test planning, execution, and documentation, with focus on maintaining high standards.

Overview

17
17
years of professional experience

Work History

Quality Assurance Engineer

Capricorn Group
09.2021 - Current
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Reviewed test cases created by other members of the team prior to execution.
  • Monitored and facilitated bug resolutions to optimize software.
  • Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
  • Created detailed reports on the results of quality assurance tests conducted.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Coordinated cross-functional teams during release cycles to ensure timely completion of tasks within established deadlines.
  • Performed root cause analysis on identified defects in order to determine corrective action plans.
  • Performed manual and automated testing on software applications to ensure functionality and reliability.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Worked closely with feature analysts to understand user needs and expectations.

Card Issuing Officer

Bank Windhoek
01.2012 - Current
  • Responsible for the delivery and cross-checking of all card issuing and production tasks within SLAs
  • Provide metrics relating to the card production environment used for measuring efficiency
  • Resolving of client card-related requests
  • Administration of value added services and fees (e.g
  • Travel insurance)
  • Balancing and reconciliation of card fees and revenues
  • Providing input up the reporting line concerning areas where processes can be improved to increase efficiency or reduce risk/losses

Supervisor: Card Issuing

Bank Windhoek
01.2008 - 01.2011
  • Provide professional customer service to branches, departments and external service providers
  • Responsible for the personnel management of the area (career development and performance management)

Education

Advance Diploma -

Information Technology
10.2020

Matric - Namibian (H)IGCSE International Examination

Delta Secondary School

Diploma -

NMDP Program
12.2007

Diploma -

Information Technology
12.2004

Skills

  • Planning & Organizing
  • Assertive
  • Interpersonal Sensitivity
  • Problem Solving and Analytic
  • Insight/understanding
  • Delivering Results and meeting customer expectations
  • Ability to work well under pressure
  • People Skills
  • Customer Service-Supervisors
  • Product Knowledge
  • MS-Excel
  • PowerPoint
  • Leadership Soft Skills Development Programme (LSDP)
  • Basic Fire Fighting
  • Visa on-line courses
  • PCI DSS Involvement
  • Capricorn Group Involvement (Bank Windhoek & Bank Gaborone)
  • Techrex Chip card program
  • Matica Card Printing application

Languages

English
Afrikaans
German

Roles And Responsibilities

  • Card Issuing and Production
  • Responsible for the delivery and cross-checking of all card issuing and production tasks within SLAs
  • Provide metrics relating to the card production environment used for measuring efficiency
  • Resolving of client card-related requests
  • Administration of value added services and fees (e.g. travel insurance)
  • Balancing and reconciliation of card fees and revenues
  • Providing input up the reporting line concerning areas where processes can be improved to increase efficiency or reduce risk/losses.

Key Performance Areas

  • General Administration
  • Innovation

Other Skills Obtained

  • People Skills
  • Customer Service-Supervisors
  • Product Knowledge
  • MS-Excel
  • PowerPoint
  • Leadership Soft Skills Development Programme (LSDP)
  • Basic Fire Fighting
  • Visa on-line courses
  • PCI DSS Involvement
  • Capricorn Group Involvement (Bank Windhoek & Bank Gaborone)
  • Techrex Chip card program
  • Matica Card Printing application

Id Details

85122710244

Personal Information

  • Criminal Offences: None
  • Date of Birth: 12/27/85
  • Gender: Male
  • Nationality: Namibian
  • Marital Status: Married
  • Religion: Previously Disadvantaged

Timeline

Quality Assurance Engineer

Capricorn Group
09.2021 - Current

Card Issuing Officer

Bank Windhoek
01.2012 - Current

Supervisor: Card Issuing

Bank Windhoek
01.2008 - 01.2011

Matric - Namibian (H)IGCSE International Examination

Delta Secondary School

Diploma -

NMDP Program

Diploma -

Information Technology

Advance Diploma -

Information Technology

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Devon Everard Willemse