De Villiers De Wit
Oranjemund,!Karas Region
Summary
With a robust background at Barloworld Equipment-Namibia, I excel in securing customer relations and solving complex problems. Demonstrated success in managing key accounts and leading a team of 31, I blend technical expertise with exceptional interpersonal skills to drive project and maintenance goals, ensuring high equipment availability and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Product Support Manager Namibia South
Barloworld Equipment-Namibia
06.2019 - Current
- manage accounts and provide technical and commercial assistance to key customers such as Namdeb,Lewcor, B&E international, rosh pinah zinc and all construction customers within the southern region of Namibia.
- Established strong relationships with customers by providing exceptional support throughout the life cycle of their products.
- Implemented new procedures that streamlined workflows while maintaining high-quality standards for customer support services.
- Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
- Managed a tender application for new equipment and repair and maintenance over a period of 5 years.
- tender was awarded and currently i manage the equipment availability/finances and labour compliment as per contract.
- managing existing repair and maintenance contract and delivering required financial and equipment KPI's
- managing our southern team of 31 employees in the following departments.(Parts,Field Service,Procuct Support and MARC teams)
PSSR Navachab
Barloworld Equipment Namibia
09.2017 - 05.2019
- managed the QKR/BWE account
- managed major repair projects
- provided technical assistance to engineering department
- managed major repair project financials.
Plant Manager
Burma Plant Hire Namibia
03.2016 - 08.2017
- managed the plant maintenance according to the preventative maintenance budget
- planned and managed repairs and maintenance according to the production schedule.
- planned and tracked equipment availability
- managed the engineering team to perform maintenance on the equipment on various remote sites.
- managed a engineering team on the Nechertal dam project whom supported and maintained a fleet of machines sub contracted to salini.
Customer Support Representative-Central Constructi
Barloworld Equipment, Namibia
03.2015 - 03.2016
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- driving revenue and implementing and selling various, marketing projects.
- account management and assisted key customers with budgets according to planned maintenance and repair costs.
Site Manager-Navachab Mine
Barloworld Equipment-Namibia
03.2014 - 03.2015
- supplied technical support/guidance on Caterpillar equipment to the Navachab engineering team.
- managed the site account
- provided high valued repair and planned maintenance projects to Navachab on their Caterpillar equipment.
- drove revenue targets by implementing strategic repair plans.
- tracking of repair plans and reporting to Navachab engineering and financial departments
Customer Support Representative-construction
Barloworld Equipment Namibia
03.2013 - 03.2014
- customer support representative, providing technical support to construction customers in the erongo region
- driving parts and service revenue targets within the erongo region
- quoted and negotiated multiple high revenue repair projects within the erongo region
Artisan
Barloworld Equipment,namibia
03.2008 - 02.2013
- operated as a qualified diesel mechanic.
- exposed to Marine/Field service/Mining
- lead mechanic in various mining equipment repairs and rebuilds
- lead mechanic in multiple off shore marine engine rebuilds
Apprentice
Barloworld Equipment Namibia
09.2005 - 03.2008
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- exposed to self learning and taking accountability of my own work
- was exposed to remote work in mining/Field service/Marine sectors
Education
No Degree - Post Graduate Project Management
Regent Business School
On Line10-2025
No Degree - Engineering
Namibian Institute of Mining And Technology
Arandis, Namibia02-2008
High School Diploma -
Walvis Bay High School
Walvis Bay ,Namibia10-2003
Skills
- securing and maintaining good customer relations
-good problem solving skills
-operate effectively under pressure
-team player
Accomplishments
-under cost restraints I managed to sell a component change out to Navachab gold mine in 2017 due to good customer relations and precise planning.
-in 2021 I managed the tender application for new equipment at Namdeb and the tender application for a 5 year repair and maintenance contract which was awarded, i am currently managing the financials and contract requirements for the above awarded contract.
Golf, Fishing, swimming
to get away from the day to day stress and operational duties, i tend to play golf, go fishing or swim each morning.
this keeps me active and keeps my mind off from work
Timeline
Product Support Manager Namibia South
Barloworld Equipment-Namibia
06.2019 - Current
PSSR Navachab
Barloworld Equipment Namibia
09.2017 - 05.2019
Plant Manager
Burma Plant Hire Namibia
03.2016 - 08.2017
Customer Support Representative-Central Constructi
Barloworld Equipment, Namibia
03.2015 - 03.2016
Site Manager-Navachab Mine
Barloworld Equipment-Namibia
03.2014 - 03.2015
Customer Support Representative-construction
Barloworld Equipment Namibia
03.2013 - 03.2014
Artisan
Barloworld Equipment,namibia
03.2008 - 02.2013
Apprentice
Barloworld Equipment Namibia
09.2005 - 03.2008
No Degree - Post Graduate Project Management
Regent Business School
No Degree - Engineering
Namibian Institute of Mining And Technology
High School Diploma -
Walvis Bay High School
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