Desmond Seibeb
Omaruru -Erongo
Summary
Dynamic Retail Branch Manager with a proven track record at Lewisstores Pty Ltd, excelling in customer service and budget management. Skilled in employee training and team building, I successfully developed strategies that improved operational efficiency and consistently achieved sales targets, fostering a positive work environment and enhancing customer relations.
Overview
10
10
years of professional experience
Work History
Retail Branch Manager
Lewisstores Pty Ltd
Outjo
03.2021 - 05.2025
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Developed strategies to improve operational efficiency and reduce costs.
- Maintained accurate records of employee attendance, absences, vacations, sick days and other time off
- Acthieving Sales Target
- Created and managed budgets for store operations; monitored expenses to ensure they remained within budget limits.
- Coordinated seasonal promotions such as holiday discounts or clearance sales; created displays for maximum visibility.
- Managed dispute resolution between customers and staff members; addressed any conflicts promptly and professionally.
- Monitored store stock levels; placed orders when necessary to maintain appropriate inventory levels at all times.
- Conducted regular meetings with the team to discuss goals and objectives; provided feedback on performance.
Trainee Branch Manager
Lewisstores Pty Ltd
Windhoek/Katutura Branch
06.2020 - 04.2021
- Assisted with training new employees on company policies and procedures.
- Provided support to existing staff on various tasks and duties.
- Developed marketing campaigns to increase brand awareness.
- Worked alongside senior team members to learn related job tasks and roles.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Stockclerk
Lewisstores Pty Ltd
Omaruru
06.2019 - 06.2020
- Issued supplies from stockrooms using a variety of methods such as bin cards or requisitions.
- Conducted regular cycle counts to verify accuracy of inventory records and reported any discrepancies immediately to supervisor.
- Processed returns efficiently by verifying condition of returned items against purchase order documentation.
- Restocked returned merchandise in designated locations within the storeroom or warehouse facility.
- Checked stock to ensure inventory accuracy and identified discrepancies between physical inventories and computer records.
- Communicated with customers to answer questions.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Replenished items to maintain stock availability.
Warehouse Assistant
Langer Heinrich Uranium Pty
Swakopmund
07.2016 - 08.2018
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Operated forklift to move materials around the warehouse safely.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Received and processed incoming orders, ensuring accuracy of information.
- Collaborated with other departments to coordinate product delivery schedules.
- Verified stock inventory levels and maintained records of items shipped and received.
- Organized materials on pallets according to size, weight, and type of item.
- Organized warehouse racks to ensure efficient storage of goods.
- Followed safety guidelines while operating machinery in the facility.
- Lifted materials of varied weights on regular basis.
Stock Controller
Protea Hotel Walvisbay
Walvisbay
06.2015 - 05.2016
- Managing purchasing, storing and Issuing of all food and beverages consumables and other stock within various departments.
- Controlling of all Storerooms
- Conducted regular cycle counts to maintain accuracy of inventory records.
- Developed effective relationships with suppliers to ensure timely delivery of goods.
- Performed regular cycle counts to verify actual stock against system records.
- Stock Rotation FIFO
- Filling
- Worked closely with sales team to provide information regarding product availability.
- Managed the accurate ordering, receiving and issuing of stock items.
Education
Certificate - Branch Manager Training
Lewis Group Learning And Development
Cape Town05-2025
Basic Chairing And Initiating Disciplinary Hearing
Labour Dynamics
Windhoek Namibia05-2024
Certificate In Business Management
NAT Learning Academy And BC
Outjo04-2024
Registration As A Short-Term Insurance Agent
Namfisa
Windhoek06-2023
High School Diploma -
Petrus Ganeb Secondary School
Uis11-1998
Registration As Long-Term Insurance Agent
NAMFISA
WindhoekSkills
- Employee training
- Team building
- Customer service
- Sales strategies
- Budget management
- Record keeping
- Sales promotions
- Inventory control
- Store operations
References
References available upon request.
Timeline
Retail Branch Manager
Lewisstores Pty Ltd
03.2021 - 05.2025
Trainee Branch Manager
Lewisstores Pty Ltd
06.2020 - 04.2021
Stockclerk
Lewisstores Pty Ltd
06.2019 - 06.2020
Warehouse Assistant
Langer Heinrich Uranium Pty
07.2016 - 08.2018
Stock Controller
Protea Hotel Walvisbay
06.2015 - 05.2016
Certificate - Branch Manager Training
Lewis Group Learning And Development
Basic Chairing And Initiating Disciplinary Hearing
Labour Dynamics
Certificate In Business Management
NAT Learning Academy And BC
Registration As A Short-Term Insurance Agent
Namfisa
High School Diploma -
Petrus Ganeb Secondary School
Registration As Long-Term Insurance Agent
NAMFISA
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