DENISE ASHLEY HANGANEE MURORUA
Windhoek,Namibia
Summary
Detail-oriented, efficient, and organized professional with a strong academic background in the science field. Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions. Excellent interpersonal and communication skills. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
3
3
years of professional experience
Work History
Medical Receptionist and Administrator
Dr Nashidengo Surgical Gastroenterology cc
Windhoek, Namibia
02.2024 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Answered phones promptly and directed calls appropriately
- Greeted and checked in patients, updating patient information in computer system
- Maintained supply inventory for office area, ordering items as needed and stocking shelves
- Performed data entry tasks related to billing and collections procedures
- Verified insurance coverage for appointments and collected co-payments as required
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Straightened up waiting room to maintain neat and organized space
- Informed patients of financial responsibilities prior to rendering services.
Sales Assistant
Biltong and Bites Whisky Expo
06.2023 - 06.2023
- Registers sales on a cash register
- Resolves customer issues and answers questions
- Managed cash register transactions accurately and efficiently
- Replenished merchandise on shelves as needed throughout the day.
Sales Representative
Webtickets Namibia
01.2022 - 10.2022
- Interacting with customers to answer questions about events, ticket prices, seating arrangements, or other topics
- Verifying the identity of customers
- Processing orders for tickets, including printing labels, scanning barcodes, and creating order confirmations
- Selling tickets online through a company's website or through an online marketplace.
Education
Certificate in Medical Receptionist And Administration - Medical Receptionist And Administrator -
EDI Health Institute
WindhoekReal Estate Certificate -
NEAB Board
BHSC with Physiology and Psychology -
North West University
Namibia Senior Secondary Certificate -
Windhoek High School
Skills
- Hard working
- Can work under pressure
- Organisation and filling
- Computer literate
- Medical Billing
- Medical Terminology
- Mail Management
- Payment Collection
- Telephone Etiquette
- Office Administration
- Petty cash management
- Front Desk Operations
- Understanding of medical laws
- Electronic Medical Records
- Medical Records Management
- Microsoft Office
- Paperwork coordination
- Workflow Optimization
Personal Information
- ID Number: 00020400683
- Criminal Record: None
- Gender: Female
- Nationality: Namibian
- Marital Status: Single
References
- Dr Nashidengo, +264 81 338 6997
- Piachon Sheya, +264 81 477 5542
Languages
English, Damara/Nama
First Language
Afrikaans
Proficient
C2
German
Beginner
A1
Timeline
Medical Receptionist and Administrator
Dr Nashidengo Surgical Gastroenterology cc
02.2024 - Current
Sales Assistant
Biltong and Bites Whisky Expo
06.2023 - 06.2023
Sales Representative
Webtickets Namibia
01.2022 - 10.2022
Certificate in Medical Receptionist And Administration - Medical Receptionist And Administrator -
EDI Health Institute
Real Estate Certificate -
NEAB Board
BHSC with Physiology and Psychology -
North West University
Namibia Senior Secondary Certificate -
Windhoek High School