Job Description:
  
Position Summary:
  
The IT Technician role functions as a single point of contact for any and all Information Technology issues or questions for each of our global customers. The role is responsible for providing first level IT support for all customers, employees, and suppliers. Customer service and prioritization skills are required, as well as a willingness to provide world class support for every colleague in any situation. Mentoring and escalation opportunities are available, as well as automation opportunities as we work toward providing more self-service support. 
  
Primary Responsibilities:

* Provides first-level client and core business systems support across all CSA facilities
* Supports external customers/suppliers as well as internal employees in managing user security access and use of Intranet/Extranet applications and websites.
* Effectively works with employees at all organization levels to provide computer literacy
  
Installs and maintains PC, mobile phone, desk phone, printer, and other hardware and software per established guidelines.
* Maintains a working knowledge of networking, user and file security, phones, servers, backups, group policies, login scripts, software distribution technology, remote connectivity, remote client support, etc.
* Works with vendors in providing service for installations, repairs, etc.
* Responsible for knowing, following and managing corporate audit and Sarbanes Oxley policies and procedures around user security access to all CSA business systems.
* Must be available for after-hours support as necessary in supporting critical business systems.
  
Must ensure the privacy of any confidential company information or documents while performing IT services support.
* May, on occasion, be required to perform duties other than those specified in this description.
  

  
Education and Qualifications:

* Associate degree in an IT business related discipline or up to 2 years of experience in a related position while actively pursuing an Associate's Degree is preferred.
* Extensive knowledge of personal computers and computer networking concepts
* In-depth knowledge of the Microsoft Office Suite
* General knowledge of computer operating systems, including the Windows client and Windows Server
* General knowledge of Enterprise software. Examples are SAP, JDE One World, Oracle
* Willingness and ability to travel, as necessary
  
Work Environment/Work Conditions:

* Professional Office Environment
  
Position Type:
  
Regular
  
Additional Locations: 
  
Additional Information:
  
We are an Equal Opportunity Employer committed to a diverse workforce. Minority/Female/Disabled/Veteran VEVRAA Federal Contractor

Systems Support Specialist

Information Technology Technician

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ICT Support Technician

Information Technology Technician

Education

High School Diploma -

Some College (No Degree) - International Computer Drivers License

Some College (No Degree) - Hardware And Software Technology

Skills

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ICT Support Technician

Information Technology Technician

High School Diploma -

Some College (No Degree) - International Computer Drivers License

Some College (No Degree) - Hardware And Software Technology

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