Summary
Overview
Work History
Education
Skills
Timeline
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Debora Umus

Debora Umus

Windhoek

Summary

Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. As well as excellent customer service skills.

Overview

2
2
years of professional experience

Work History

Office Administrator

Omuhimba Safaris
01.2018 - 02.2020
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Education

Certificate - Customer Service

Cursa
Online
03.2024

Certificate - Secretarial Studies And Office Administration

DAYDREAM INSTITUTE OF TRAINING AND SKILLS DEVELOPMENT
Windhoek
06.2020

Skills

  • Document Scanning
  • Database entry
  • Expense Reporting
  • Workforce Management
  • Administrative Support
  • Travel Coordination
  • Payroll Administration
  • Business Administration
  • Spreadsheet development
  • File Maintenance
  • Technical Support
  • Telephone reception
  • Mail handling
  • Project Management
  • Office Supply Management
  • Scheduling
  • Word Processing
  • Customer Engagement
  • Report Preparation
  • Bookkeeping
  • Schedule and calendar management
  • Mail Routing

Timeline

Office Administrator

Omuhimba Safaris
01.2018 - 02.2020

Certificate - Customer Service

Cursa

Certificate - Secretarial Studies And Office Administration

DAYDREAM INSTITUTE OF TRAINING AND SKILLS DEVELOPMENT

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Debora Umus