David Mbale
LUSAKA
Summary
Energetic professional with over 10 years of experience in information technology and international development. Proven track record of successfully translating strategic mandates into tangible outcomes. Possesses exceptional interpersonal and communication skills with a strong aptitude for leadership and collaboration within cross-functional teams. Committed to ensuring operational excellence in every endeavor.
Overview
16
16
years of professional experience
Work History
IT Manager
Abt Associates
08.2015 - Current
- Spearhead the establishment, management, and maintenance of the country team's computer network across operational locations in Zambia as the PMI Evolve IT Manager
- Provide essential support to monitoring and evaluation teams during program activities and campaigns
- Offer technical assistance on digital health strategies and infrastructure, enhancing monitoring and evaluation effectiveness
- Facilitate data utilization and collaboration with technical and program teams for efficient data collection and analysis
- Manage desktop and laptop support, including routine maintenance, software upgrades, and troubleshooting
- Utilize ServiceNow ticketing tool to track and process all project staff IT support incidents and requests
- Coordinate with regional Abt IT staff and vendors to ensure the stability of the project's computer network and handling of the Service Level Agreement with the vendors
- Ensure consistent office internet connectivity and resolve any ISP-related issues promptly
- Maintain workstation inventory and update asset records regularly
- Repair computer hardware problems in laptops, desktops, and servers
Helpdesk Officer
Elizabeth Glaser Pediatric Aids Foundation
05.2011 - 08.2015
- Managed and deployed Electronic Health Record (EHR) systems at national and regional levels
- Ensured compliance with Ministry of Health regulations and provided technical support to healthcare facilities
- Analyzed data for trend identification and implemented security measures and disaster recovery plans
- Conducted IT equipment repairs and maintained systems integrity
IT Officer
FHI360 – Ndola Copperbelt
02.2008 - 05.2011
- Managed computer systems and networks, including Active Directory maintenance
- Installed and configured hardware, operating systems, and applications
- Supported the PCR database for lab result distribution and implemented the CISCO VOIP telephone system
- Provided application support for the Electronic Health Record System (SmartCare)
Education
BSc Computing -
ZCAS
12.2017
NCC Education - Level 5 Diploma in Computing -
ZCAS
12.2012
Skills
- IT Support and Troubleshooting
- Network Management
- Hardware and Software Knowledge
- User Support (In-Person and Remote)
- Cybersecurity Measures
- Inventory Management
- Microsoft Office Suite
- ServiceNow Ticketing System
- Project Management
- Vendor Management
- Communication and Interpersonal Skills
- Problem Solving Strategic Planning
- Flexibility
Timeline
IT Manager
Abt Associates
08.2015 - Current
Helpdesk Officer
Elizabeth Glaser Pediatric Aids Foundation
05.2011 - 08.2015
IT Officer
FHI360 – Ndola Copperbelt
02.2008 - 05.2011
BSc Computing -
ZCAS
NCC Education - Level 5 Diploma in Computing -
ZCAS
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