Cynthia Usurua
Windhoek
Summary
I host good analytical skills and the ability to work independently. I possess excellent communication and interpersonal skills as well as a strong ability to adjust to various situations. I work well under pressure, and I am a team player who is customer service and satisfaction orientated. A confident, committed and self-motivated person who enjoys working with people and welcomes new challenges. Teamwork, open communication, creativity, volunteering, learning and exploring new things excellence customer service and being the best in whatever I set my mind on, are some of the things I highly value in my life.
Overview
1
1
Certification
Work History
Till Operator
Pick n Pay Wernhil
Windhoek
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Answer customers' questions and provide information on procedures or policies
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Administrator (Receptionist)
Ohlthaver & List Centre
- Operate telephone switchboard to receive and forward calls and schedule appointments
- Maintain phones time or sales quotas as determined by management
- Perform administrative tasks, such as typing, proofreading, or transcribing
- Greet people visiting the office
- Determine the purpose of their visit and direct them to the right people
- Monitor alarm systems
- Hear and settle complaints from customers and the public
- File and maintain records
- Transmit information to customers, using computers and mail
- Schedule appointments and maintain appointment calendars
- Refer to catalogs, directories, or databases to answer customer questions.
Telesales Operator (Sales)
Namibia Breweries Limited
- Develop list of prospects from city and telephone directories and other public records
- Calls prospective customers in designated market area to qualify leads and explain type of product offered
- Informs customers of promotions and new or upgraded products using prepared script
- Processes customers orders and updates clients information in computer database system
- Follow up with customers to ensure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Customer Representative
Namibia Breweries Limited
- Planning and preparation on your weekly sales
- Agreeing sales, prices, contracts and payment
- Keeping in contact with existing customers in person and by phone
- Making appointments with and meeting new customers
- Meeting sales targets
- Promoting new products and any special deals
- Advising customers about delivery schedules and after-sales service
- Recording orders and sending details to the sales office
- Giving feedback on sales trends.
Education
Centaurus High School
01.2001
Skills
- Proficient in word processing, excel, power-point and internet
- Self-motivated and dedicated
- Maintains good working relationships
- Good communication and interpersonal skills
- Team player
- Can work under pressure
- Dedicated and committed to hard work
Certification
- Namibia Senior Secondary Certificate
- Certificate of attendance and successful completion of Quad Facilitator Programme, 09/09/13
- Certificate of attendance and successful completion of Leadership Foundation Programme, 05/12/16
- Long Service Award, Ohlthaver & List Group of Companies, 11/01/03
Personal Information
- ID Number: 83100910389
- Date of Birth: 10/09/83
- Gender: Female
- Religion: Christian
Criminal Record
None
References
- Desmund Festus, SAP Supervisor, +264 812504478
- Ms. Oscar Haihambo, Floor Supervisor, Ohlthaver & List Centre (Pick n Pay Wernhil), +264 812923387
- Mr. Edison Ndjarakana, Sales Supervisor, Namibia Breweries, 0812626711
- Mr. Andreas Hambambi, Manager Human Capital, Namibia Breweries, 0813115667
Hobbies and Interests
- Spending time with family
- Meditation
- Hiking
Languages
- Spoken, Excellent, Excellent
- English, Excellent, Excellent
- Afrikaans, Good, Good
- French, Good, Good
- Oljiherero, Good, Good
Timeline
Till Operator
Pick n Pay Wernhil
Administrator (Receptionist)
Ohlthaver & List Centre
Telesales Operator (Sales)
Namibia Breweries Limited
Customer Representative
Namibia Breweries Limited
Centaurus High School
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