Corjaneil Christovão
Windhoek,NA
Summary
This résumé’s aim is to give the reader a brief introduction of myself. My personal view of myself is a driven, hardworking individual who's focused is making a significant contribution to the Namibian community at large, through the skills acquired in the services industry and other sectors. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
29
29
years of professional experience
Work History
SUPERVISOR ONBOARDING AND FULFILLMENT
CAPRICORN ASSESSMENT MANAGEMENT
04.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented customer service policies to enhance satisfaction.
- Assist to implementation all new Policies and Legislation which reference to AML and FIA Compliance.
- Work closely with team to obtain FIA Compliance information from Clients.
- Proved training and assistance to staff with understanding the AML & FIA Policies.
- Making sure that CAM is compliant to all regulations.
Switchboard Operator/ Receptionist
BANK WINDHOEK – Vehicle and Asset Finance
07.2018 - 01.2021
- Answering of all incoming calls; +-50 daily calls.
- Assisting with any telephonic enquiries
- Assisting with all incoming customer and direct them to correct person for assistance.
- Preparing monthly Phone bill for all Vehicle and Asset Finance Departments personal phone calls.
- Typing all outgoing mail correspondence with customers
- Doing all Other Banks Referrals on customer's account
- All other duties as assigned by supervisor.
Secretary/ Typist
BANK WINDHOEK – Vehicle and Asset Finance
07.2018 - 01.2021
- Responsible to assist with scheduling of appointments
- Liaison with both internal and external clients
- Take messages if management is busy or not available and make sure that the responsible person follow up and provide feedback
- Minutes Management meetings
- Telephonist service
- Assisting with telephonic enquiries and queries
- Making sure that all queries was direct to the appropriate department
- Deal with incoming- and outgoing calls
- Maintenance and reporting of issues with communication equipment
- General Administration duties
- Responsible for the typing of bank and client correspondence; welcoming letters and ensure that this is carried out in the correct format and within period allowed
- Responsible to type letters to introduce our corporate sales manager and team to all Selekt 5000 / 10000 clients
- Assisting with the typing of follow-up cards for Collateral department
- Assisting to finalize contracts for sales team if required
- Assisting with arrangements of functions to the Manager Sales and the record keeping of RSVP’s
- Handling of applications (FORM V258A/C)
- Ensure that applications are correctly completed and submitted at the shortest turnaround time
- Responsible for obtaining all related documentation with regard to Credit Application and FIA
- Responsible for the correct completion of applications to Head Office
- Responsible for the correct capturing of data on the system
- Completeness and correctness of contract documentation
- Responsible for the correct completeness of documents for clients
- Security Administration
- Rectifying of faulty securities
- Ensure that timeous and effective follow-up actions is taken to correcting of outstanding/ missing information in respect of securities
- Ensure that the prescribed procedures and guideline are at hear to for the acceptance, recording, issuing and recovery cost of safe custody items
- Customer Focus & Service
- Ensure the handling of clients takes place in a professional manner and provided with accurate information about the branch’s products and services
- Ensure that dealers/suppliers is receiving professional assistance to maintain our relationship with them
- Sales Focus
- Responsible for identifying cross selling opportunities and for referring such opportunities and leads to the correct person or department involved
- General
- Must be prepared and willing to do any other reasonable and lawful instruction/task and completed in a timely manner
- Willingness to work overtime when required
- Adhere to general HR Policies and guidelines
- Relief the retail sales team as Liaison if needed to assist walk-in client with application.
Discounting Clerk
BANK WINDHOEK – Vehicle and Asset Finance
07.2018 - 01.2021
- Preparing of Contracts for the purchase of Vehicle and Assets through the bank for various types of customers
- Contacting customers to correct errors on their documents due to the financing process
- Assisting to take down new applications from walk-in customers.
Principle Class “B” Cashier
US EMBASSY WINDHOEK
10.2002 - 06.2017
- Serve as the Embassy’s Principle Class “B” Cashier with a cash advance of U$60,000.00 in U$ dollars and Namibia dollars
- Responsible for the receipt, disbursement, accountability, safekeeping, examination, replenishment and other processing of all cash items and negotiable instruments for the Department of State and all ICASS serviced agencies, including USAID, CDC, State Pepfar, MCC and DOD
- Accommodation Exchange
- Performs accommodation exchange service in accordance with the Department of State regulations for authorized personnel during cashier hours so that the ICASS Service Standards are meet
- Ensures a power of attorney form is notarized and on file for spouses
- Gains FMO approval for all reverse accommodation exchange
- Accepts only checks drawn on a US bank and containing the required information
- Collections
- Accepts cash and checks in accordance with the Department of State regulations for collections into appropriate government accounts
- Accepts checks drawn on a US Bank and only bank guaranteed checks drawn on Namibian Banks, whom contains the required information
- Issues an official receipt (OF-158) for every collection
- In case of Consular collections, ensures the collections are made IAW the regulations governing those type of collections, including providing the Accountable Consular Officer (ACO) the Of-158 directly
- Provides copies of the OF-158 for all the accounts receivable payment made with the cashier
- Maintain an official voided collection file
- On a monthly basis, download and print reports with all the OF-158 receipt copies for FMO verification
- Payments
- Makes payments in accordance with Department of State regulations to vendors and employees
- Disburse funds for petty cash purchase upon receipt of an approved Petty Cash Disbursement form
- Makes certified cash or EFT payments to vendors and employees
- Disburse U$ dollars, local currency or EFT local currency travel advances for Locally Employed staff for all serviced agencies
- Provides copies of all processed payment voucher to USAID for payments relating to their respective accounts
- Local Bank Account – US Disbursing Officer
- Acts as liaison between the Mission and the Local Bank at which the US Disbursing Officers account is held - – Standard Bank of Namibia
- As the US Disbursing Account liaison, I had to meet with the Local Bank Manager and make sure that the US Embassy’s transaction on their Local account was compliant with the Bank of Namibia Regulations
- Worked very closely with Standard Bank Officials to processMT101 & MT 103 in a timely manner
- Worked very closely with Standard Bank Officials to process the correct banking fees on all the MT101 & MT103 process on a monthly basis
- Closure of local bank accounts of Diplomats after final VAT return received into the account
- Forward these funds via EFT to their US bank accounts
- Assisting the US Financial Service Center with reconciliation of official bank account, locally only used for payments and salaries
- Assisting US Financial Service Center with Banking Bids – I do research on the bank with the lowest banking charges or the bank with the best compatible rate suitable for the business that the US Embassy Windhoek does
- This takes place every three years
- I liaison with the bank to trace missing payments or any other payment queries to local vendors
- Most local payments to vendors takes place via electronic transfer from the United States of America
- Assist the Financial service center with any queries related to the Embassy’s official bank account.
Foreign Exchange Department (Bills for Negotiating Clerk)
First National Bank of Namibia
01.1995 - 10.2002
- Tasked with the responsibility to assist customers with depositing of foreign checks into their bank account, negotiating of foreign checks with overseas banks and general customer related services
- My main responsibility was to make sure that the bank received the correct payment for the overseas banks for the checks that we negotiated
- Also, that all bank costs were recovered accordingly
- I had to handle the written correspondence with the entire overseas banks with related to all outstanding checks.
Foreign Exchange Department - Foreign Exchange Teller/Cashier
First National Bank of Namibia
01.1995 - 10.2002
- Tasked with the buying and selling of foreign currencies within the Bank of Namibia’s Exchange Control Regulations
- Main responsibilities were to make sure that there was sufficient amount of all different foreign currencies to accommodate all the customers’ requests
- As head of all the foreign exchange cashiers, I was also responsible for all the excess amounts of foreign currencies to be safely returned and locked away
- Making sure that the entire cashiers had efficient amount of local currency for daily operations.
Foreign Exchange Department Supervisor (Foreign Exchange Teller/Cashier)
First National Bank of Namibia
01.1995 - 10.2002
- Tasked with the responsibility of all the foreign exchange tellers/cashiers reporting directly to me
- Main responsibilities were to approve the foreign exchange transactions on the system above a certain amount
- Making sure that all tellers/ cashier was in balance at the end of the day with all the different currencies they handled throughout the day
- Making sure that all the foreign currency orders from customers was prepared and that sufficient foreign currency was available for sale
- Performing end of day in the banking system
- Was also responsible for clearing all the foreign currencies to the cash depot.
Savings Department
First National Bank of Namibia
01.1995 - 10.2002
- Tasked with opening and closing of savings bank account, issuing of ATM bank cards and general saving relate queries.
- Main responsibilities were to ensure that customers received fast and efficient service.
- At times when there were no customers to attend to, I made sure that all backlog paperwork was complete and all required information from customers was correct.
Education
High School Diploma -
Windhoek High School
Windhoek, KH12.1994
Skills
- Customer Service
- MS Office
- Team Management
- Customer Relations
- Decision-Making
- Teamwork and Collaboration
- Organizational Skills
- Data Management
- Equipment operation
- Multitasking Abilities
- Problem Resolution
- Organization and Time Management
Awards
- Franklin Award for Outstanding Customer Services
- Extra Mile Award for Support during HIV/Aids IVLP
- Franklin Award for securing VAT Reimbursement of N$175,000
- Extra Mile Award for Customer Services during the First SACU Judicial Colloquium.
- Meritorious Group Award for Entry Level Conference
- Franklin Group Award for FMO Section.
References
- Mrs. Anel Swart, US Embassy Windhoek – Nurse, +264 61 295 8502, +264 81 127 4381, SwartAX@state.gov
- Mrs. Amelia Lawrence, US Embassy Windhoek – Consular Assistant, +264 61 295 8500, +264 81 262 8307, LawrenceAD@state.gov
- Mrs. Ruchall Carew, Bank Windhoek – Vehicle and Asset Finance Branch Supervisor Collateral, +264 61 299 0431, CarewR@bankwindhoek.com.na
- Mrs. S. September, Bank Windhoek – Vehicle and Asset Finance Branch Sales Manager, +264 61 299 0447, SeptemberS@bankwindhoek.com.na
- Mr. Bryan Eiseb - Bank of namibia - Director of Financial Intelligence Centre of Namibia. +26481 124 4553.
- Mrs. Justina Paulus - Capricorn Asses Management - Manager Client Administration - Processing, +26461 299 1953.
Hobbies and Interests
- Sporting activities: Soccer, basket ball
- Interacting with people, reading, music
Training
- Integrated Logistics Management Systems
- CPR Training
- Cashier Course
- Voucher Examining Training
- Travel Policy, Regulations and Allowance Training
- Travel Management 8.0
- Accounting I
- Accounting II
- Servicing Serviced Agencies
- Advance Voucher Examination
- Accounting for Cash Control
- Accounting for Merchandising Business
- Basic Accounting Principles and Framework
- Protecting Personally Identifiable Information
- Bank Windhoek Induction Training
- Professional Business Writing Skills
- CourseCompletionCertificate (2) - Phishing
- CourseCompletionCertificate (2) - Module 17 Space Technologies
- CourseCompletionCertificate (2) - CAM Fin Crime Basics Module
- CourseCompletionCertificate - Ethics in Capricorn Module 1
- CourseCompletionCertificate - Ethics in Capricorn Module 2
- CourseCompletionCertificate - Module 1 Exponential Mindset and Framing
- CourseCompletionCertificate - Module 1 Exponential Mindset and Framing
- CourseCompletionCertificate - Module 2 Exponential Technologies and Business Landscape
- CourseCompletionCertificate - Module 2 Exponential Technologies and Business Landscape
- CourseCompletionCertificate - Module 14 Setting Strategy in Exponential Times
- CourseCompletionCertificate (2) - Ethics Corporate - The New Employee
- CourseCompletionCertificate (2) - Module 5 Virtual Reality
- CourseCompletionCertificate (2) - Module 6 Internet Things
- CourseCompletionCertificate (2) - Module 7 Assessment
- CourseCompletionCertificate (2) - Module 8 Assessment
- CourseCompletionCertificate (2) - Module 10 Blockchain & Cryptography
- CourseCompletionCertificate (2) - Module 12 Drones
- CourseCompletionCertificate (2) - Module 14 Setting Strategy in Exponential Times Assessment
- CourseCompletionCertificate (2) - Module 16 Digital Biology Assessment
- CourseCompletionCertificate (2) - Module 17 Space Technologies
Languages
AFRIKAANSE
Native language
English
Intermediate
B1
Timeline
SUPERVISOR ONBOARDING AND FULFILLMENT
CAPRICORN ASSESSMENT MANAGEMENT
04.2022 - Current
Switchboard Operator/ Receptionist
BANK WINDHOEK – Vehicle and Asset Finance
07.2018 - 01.2021
Discounting Clerk
BANK WINDHOEK – Vehicle and Asset Finance
07.2018 - 01.2021
Secretary/ Typist
BANK WINDHOEK – Vehicle and Asset Finance
07.2018 - 01.2021
Principle Class “B” Cashier
US EMBASSY WINDHOEK
10.2002 - 06.2017
Foreign Exchange Department (Bills for Negotiating Clerk)
First National Bank of Namibia
01.1995 - 10.2002
Foreign Exchange Department - Foreign Exchange Teller/Cashier
First National Bank of Namibia
01.1995 - 10.2002
Foreign Exchange Department Supervisor (Foreign Exchange Teller/Cashier)
First National Bank of Namibia
01.1995 - 10.2002
Savings Department
First National Bank of Namibia
01.1995 - 10.2002
High School Diploma -
Windhoek High School
Similar Profiles
Maggie BrownMaggie Brown
School Psychologist at Assessment Intervention Management (AIM) EducateSchool Psychologist at Assessment Intervention Management (AIM) Educate
Jaden OttensmeyerJaden Ottensmeyer
Quality Control Inspector at Telco Assessment Management SystemsQuality Control Inspector at Telco Assessment Management Systems
JODY RITTER, OTJODY RITTER, OT
School-Based Occupational Therapist at Assessment Intervention Management (AIM)School-Based Occupational Therapist at Assessment Intervention Management (AIM)