Summary
Overview
Work History
Education
Skills
Drivers License
Id
Alternate Email
References
Timeline
Generic

Contessa Regue

Windhoek

Summary

Motivated professional with extensive experience managing complex projects and developing innovative technologies. Accomplished in leading cross-functional teams to exceed project goals and foster customer satisfaction. Proven track record of successfully delivering projects in line with time, budget, and quality standards. As a results-driven and highly accomplished professional with 18 years of experience in the financial sector, I possess proven expertise in information technology management, transactional products and services, stakeholder management, process re-engineering and training.

Overview

18
18
years of professional experience

Work History

Advanced Scrum Master: Process Automation Platform

CAPRICORN GROUP
10.2021 - Current
  • As a Scrum Master, my primary purpose is to be a leader and coach for an Agile Development Team
  • This includes fostering an environment for high-performing team dynamics, continuous flow, and relentless improvement with the purpose to help the team meet its goals and coordinate activities with other teams.
  • Kept up-to-date with industry trends in agile software development methods.
  • Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
  • Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
  • Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
  • Participated in feature design discussions offering insights from an Agile perspective when necessary.
  • Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
  • Assisted with release planning and coordinated efforts between multiple teams working on related projects.
  • Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
  • Supported the development team in understanding user stories, acceptance criteria and definition of done.
  • Encouraged continuous process improvement initiatives through retrospectives.

Senior Business Analyst: Process Automation Platform

BANK WINDHOEK
07.2016 - 09.2021
  • The Business Analyst is the functional expert on the specified project or process, and the point of contact between the business unit Subject Matter Expert (SME) and Information Technology Application Development Specialist and works closely with the Project Managers and other stakeholders to align processes and projects with the business.
  • Analyzed existing systems and processes, identified gaps and recommended improvements.
  • Developed business process models to identify and document customer requirements.
  • Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
  • Performed root cause analysis to determine underlying issues in complex problems.
  • Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
  • Identified opportunities for automation of manual processes through technology solutions.
  • Researched industry trends and best practices related to business analytics tools and techniques.
  • Conducted gap analysis between current state processes and desired future state processes.
  • Collaborated with IT teams on the development of applications based on business requirements.

Training Facilitator: Computer Literacy

BANK WINDHOEK
09.2012 - 06.2016
  • Efficiently manage, coordinate and facilitate all Computer literacy training/learning
  • Ensuring that the learning and training provided are in line with the development needs of the staff, in adherence to Group values
  • Ensure that training/learning is provided courteously, professionally, and by following the Group`s policies and procedures.
  • Conducted needs assessments to identify gaps in existing training programs.
  • Developed and implemented a comprehensive training curriculum for new hires.
  • Facilitated group learning sessions, workshops, seminars, and orientations.
  • Created instructional materials such as user manuals, job aids, and PowerPoint presentations.
  • Assessed employee performance during trainings and provided feedback.
  • Provided individual coaching and mentoring to employees on best practices.
  • Established objectives for each training session and determined methods to evaluate effectiveness of the program.
  • Maintained records of all staff members who attended training sessions and their respective outcomes.
  • Developed tests to measure knowledge retention levels among participants after completing a course or program.

Learning & Development Coordinator

BANK WINDHOEK
09.2006 - 08.2012
  • Efficiently administrating and coordinating all Learning and Development training activities courteously and accurately, regarding all duties related to the Learning and Development environment.
  • Provided technical support to staff members regarding software applications and hardware systems.
  • Conducted regular training sessions for staff members on new software programs or processes.
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Maintained records of customer needs and preferences.

Education

Certified SAFe 6 Product Owner/Product Manager -

Scaled Agile
01.2023

Certified SAFe 5 Advanced Scrum Master -

Scaled Agile
01.2023

Postgraduate Diploma in Information Technology Management -

MANCOSA
01.2022

Bachelor of Business Administration -

MANCOSA
01.2021

Lean Six Sigma Green Belt -

BMGI
01.2020

Prince 2 Practitioner certificate in Project Management -

APMG International
01.2017

Prince 2 Foundation certificate in Project Management -

APMG International
01.2017

National Certificate: Occupationally Directed Education Training and Development Practices (ETDP) -

VIC
01.2015

SAQA Registered – Assessor -

ExecCoach
01.2013

SAQA Registered – Moderator -

ExecCoach
01.2013

Skills

σ Experience in effectively managing relationships with diverse stakeholders, including clients, senior executives, and regulatory bodies

σ Excellent organizational and time management skills, ensuring efficient task prioritization and meeting deadlines

σ Broad understanding of the financial sector, industry trends, regulations, and market dynamics

σ Extensive knowledge of banking operations, transactional products, and services

σ Strong understanding of customer service principles and best practices

σ Proficient in information technology management and systems implementation

σ Proven track record in process improvement

σ Demonstrated ability to quickly adapt to changing circumstances and environments, maintaining effectiveness and professionalism

σ Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely

σ Strong focus on delivering exceptional customer service, building positive relationships, and addressing customer needs effectively

σ Proven leadership capabilities, empowering and inspiring teams to achieve objectives and driving a culture of excellence

σ Strong problem-solving and critical thinking abilities, with a track record of identifying and implementing innovative solutions

σ Proficient in utilizing various software and systems for financial analysis, reporting, and data management

σ Exceptional interpersonal skills, fostering effective collaboration and relationship-building with colleagues and stakeholders

Drivers License

Code B

Id

82080710559

Alternate Email

reguec@bankwindhoek.com.na

References

  • Ms. Lynn Hendricks, Product Owner: Process Automation, Bank Windhoek – IT Organisation, 061 – 299 1926, +26481 435 7327
  • Mr. Chris Hoeseb, Platform Owner, Capricorn Group, +264 61 299-1872, +26481 288 7845
  • Mr. Hugo Capelao, Business Analyst Lead, Bank Windhoek - Processes & Procedures Department, +264 61 299 1784, +26481 279 0009

Timeline

Advanced Scrum Master: Process Automation Platform

CAPRICORN GROUP
10.2021 - Current

Senior Business Analyst: Process Automation Platform

BANK WINDHOEK
07.2016 - 09.2021

Training Facilitator: Computer Literacy

BANK WINDHOEK
09.2012 - 06.2016

Learning & Development Coordinator

BANK WINDHOEK
09.2006 - 08.2012

Certified SAFe 6 Product Owner/Product Manager -

Scaled Agile

Certified SAFe 5 Advanced Scrum Master -

Scaled Agile

Postgraduate Diploma in Information Technology Management -

MANCOSA

Bachelor of Business Administration -

MANCOSA

Lean Six Sigma Green Belt -

BMGI

Prince 2 Practitioner certificate in Project Management -

APMG International

Prince 2 Foundation certificate in Project Management -

APMG International

National Certificate: Occupationally Directed Education Training and Development Practices (ETDP) -

VIC

SAQA Registered – Assessor -

ExecCoach

SAQA Registered – Moderator -

ExecCoach
Contessa Regue