Claudia Nontombi Nakaka

Inventory Management

• Expertise in tracking, organizing, and managing inventory levels to meet customer demand and minimize stockouts.
  
• Proficiency in using inventory management software, including Retail Innkeeper, to monitor stock levels, reorder products, and optimize warehouse storage.
  

Shopify Development

• Strong understanding of Shopify platform functionalities, including theme customization, app integration, and backend operations.
  
• Ability to create and manage product listings, collections, and promotions on Shopify to enhance the online shopping experience and drive sales.
  
• Knowledge of Liquid programming language to customize Shopify themes, templates, and storefronts according to business requirements.

Data Analysis and Reporting

• Analytical skills to interpret inventory data, sales trends, and customer behavior insights to make informed decisions.
  
• Ability to generate comprehensive reports using Shopify and Retail Innkeeper software to evaluate product performance, forecast demand, and identify areas for improvement.

Customer Service Excellence

• Customer-centric mindset to address inquiries, resolve complaints, and enhance the overall shopping experience for online customers.
  
• Ability to communicate effectively with cross-functional teams, stakeholders, and external partners to ensure alignment with inventory goals, sales objectives, and customer satisfaction metrics.

Project Management

• Organizational skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced e-commerce environment.
  
• Experience in implementing inventory control policies and supplier contracts, process improvements, and operational efficiencies to achieve business objectives and strategic goals.

Retail

• Ensured all products were barcodes
• Stock control and stock take of products
• Packaging products and boxes for dispatch
• Basic graphic design work
• Liaising with suppliers
• Compiled a database for products

Ecommerce (The Narrative Namibia)

• Packing orders
• Stock take
• Basic graphic design work

Lodge work

• Basic merchandising
• Gave training on how to price products

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Greeted customers and provided assistance with product selection.
• Updated products with new pricing or temporary promotion signs to increase sales.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Greeted customers and provided assistance with product selection.
• Updated products with new pricing or temporary promotion signs to increase sales.